TerraMaster F4-424 PRO – random hard power-off under disk load (TOS 6)

[jabediny]

I have been in contact with TNAS support for days now.

I am using the latest BIOS on the F4-424 Pro with the latest TOS 6.

I bought the unit and only after a about 1 month, I started to load my files to the TNAS.

Before I knew it, I had 2 occasions where I got a message on the web login that the power was shut off abnormally and files copied may be at risk.

I took serious precautions since this is not a joke and shutting down without pressing the button or a real power outage is terrifying for a NAS bay that is supposed to save my family memories.

There are only 2 HDD bays in use and 2 NMVE slots used. I wouldn't expect the power level to be high.

What I discovered was that if I place a small fan directly towards the power adapter only then it will not shut off randomly.

I have since move several TB's of data to my hard drives on the TNAS without interruptions.

Has anyone else had their brand new TNAS have an overheating power adapter?

[Gremlin]

FYI I have previously experienced "abnormal shutdown" on F2-424 and had discussions with @TMsupport without any real resolution from that end. Only by changing the power supply arrangements (back to a basic TM power supply on a different outlet ) was I able to (mostly) minimise the issue. However, I have to point out that none of the shutdown events impacted on o/s or data and machine would restart without intervention.

[CursaYang]

We apologize for any inconvenience caused. We have reviewed the email communication records, and a sales colleague will contact you to arrange for a replacement power adapter. Please keep an eye on your inbox.