[Help] TNAS mobile app crashes immediately when syncing the first photo

Engage in discussions, seek assistance, and report issues related to client applications, including: TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, as well as smart TV applications and clients.
Post Reply
User avatar
mdobryakov
Posts: 2
Joined: 16 Dec 2025, 02:14
Turkey

[Help] TNAS mobile app crashes immediately when syncing the first photo

Post by mdobryakov »

Hello,

I am experiencing an issue with the iOS mobile app photo backup feature.

The app starts the synchronization process and successfully scans all the photos in my library. However, as soon as it attempts to sync (upload) the very first photo, the application crashes immediately.

I was unable to attach the crash log file (an *.ips file, approximately 55 KB) directly to my post.

What is the best way for me to send this file to your iOS development team?

Thank you!

---

Code: Select all

-------------------------------------

Incident Identifier: 756584AE-5D04-401E-89C6-2FEAE96BD080
CrashReporter Key:   505a045443a901a9f109c28c8b0751b177bae5cc
Hardware Model:      iPhone16,1
Process:             TNAS mobile 3 [621]
Path:                /private/var/containers/Bundle/Application/42F5E22E-3541-4728-8ACC-84B4866C7B40/TNAS mobile 3.app/TNAS mobile 3
Identifier:          com.terramaster.mobile.max
Version:             3.4.042 (4)
AppStoreTools:       17B101
AppVariant:          1:iPhone16,1:18
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.terramaster.mobile.max [738]

Date/Time:           2025-12-15 20:35:26.9616 +0300
Launch Time:         2025-12-15 20:33:48.4624 +0300
OS Version:          iPhone OS 18.5 (22F76)
Release Type:        User
Baseband Version:    2.60.02
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: SIGNAL 6 Abort trap: 6
Terminating Process: TNAS mobile 3 [621]

Triggered by Thread:  5

Application Specific Information:
abort() called


Last Exception Backtrace:
0   CoreFoundation                	       0x18907f21c __exceptionPreprocess + 164
1   libobjc.A.dylib               	       0x186519abc objc_exception_throw + 88
2   CoreFoundation                	       0x18906dbd8 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 724
3   CoreFoundation                	       0x188f8fca0 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 52
4   TNAS mobile 3                 	       0x100ed97b0 0x100e68000 + 464816
5   CoreFoundation                	       0x188f8329c __NSARRAY_IS_CALLING_OUT_TO_A_BLOCK__ + 24
6   CoreFoundation                	       0x188ff7a34 __NSArrayEnumerate + 364
7   Photos                        	       0x1a252aecc -[PHFetchResult enumerateObjectsUsingBlock:] + 56
8   TNAS mobile 3                 	       0x100ed8780 0x100e68000 + 460672
9   TNAS mobile 3                 	       0x100ed85dc 0x100e68000 + 460252
10  TNAS mobile 3                 	       0x100ed46c0 0x100e68000 + 444096
11  Photos                        	       0x1a24187f8 __78+[PHPhotoLibrary _requestAuthorizationForAccessLevel:supportsLimited:handler:]_block_invoke + 88
12  PhotoLibraryServicesCore      	       0x1a2fa1928 -[PLPrivacy _checkAuthStatusForPhotosAccessScope:preflightStatus:promptIfUnknown:resultHandler:] + 812
13  libdispatch.dylib             	       0x190ef0aac _dispatch_call_block_and_release + 32
14  libdispatch.dylib             	       0x190f0a584 _dispatch_client_callout + 16
15  libdispatch.dylib             	       0x190ef92d0 _dispatch_lane_serial_drain + 740
16  libdispatch.dylib             	       0x190ef9de0 _dispatch_lane_invoke + 440
17  libdispatch.dylib             	       0x190f041dc _dispatch_root_queue_drain_deferred_wlh + 292
18  libdispatch.dylib             	       0x190f03a60 _dispatch_workloop_worker_thread + 540
19  libsystem_pthread.dylib       	       0x21368ca0c _pthread_wqthread + 292
20  libsystem_pthread.dylib       	       0x21368caac start_wqthread + 8

Thread 0 name:   Dispatch queue: com.apple.main-thread
Thread 0:
0   libsystem_kernel.dylib        	       0x1da183ce4 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x1da18739c mach_msg2_internal + 76
2   libsystem_kernel.dylib        	       0x1da1872b8 mach_msg_overwrite + 428
3   libsystem_kernel.dylib        	       0x1da187100 mach_msg + 24
4   CoreFoundation                	       0x188f76900 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                	       0x188f751f0 __CFRunLoopRun + 1208
6   CoreFoundation                	       0x188f76c3c CFRunLoopRunSpecific + 572
7   GraphicsServices              	       0x1d6155454 GSEventRunModal + 168
8   UIKitCore                     	       0x18b989274 -[UIApplication _run] + 816
9   UIKitCore                     	       0x18b954a28 UIApplicationMain + 336
10  TNAS mobile 3                 	       0x100e71b80 0x100e68000 + 39808
11  dyld                          	       0x1afe4bf08 start + 6040

Thread 1:
0   libsystem_pthread.dylib       	       0x21368caa4 start_wqthread + 0

Thread 2:
0   libsystem_pthread.dylib       	       0x21368caa4 start_wqthread + 0

Thread 3:
0   libsystem_pthread.dylib       	       0x21368caa4 start_wqthread + 0

Thread 4:
0   libsystem_kernel.dylib        	       0x1da189438 __psynch_cvwait + 8
1   libsystem_pthread.dylib       	       0x21368de50 _pthread_cond_wait + 984
2   TNAS mobile 3                 	       0x101703be8 0x100e68000 + 9026536
3   TNAS mobile 3                 	       0x101702578 0x100e68000 + 9020792
4   ???                           	        0xd65f03c0 ???

Thread 5 name:   Dispatch queue: com.apple.photos.accessCallbacks
Thread 5 Crashed:
0   libsystem_kernel.dylib        	       0x1da18e1dc __pthread_kill + 8
1   libsystem_pthread.dylib       	       0x213693c60 pthread_kill + 268
2   libsystem_c.dylib             	       0x190fac2d0 abort + 124
3   libc++abi.dylib               	       0x2135bd5a0 abort_message + 132
4   libc++abi.dylib               	       0x2135abf10 demangling_terminate_handler() + 344
5   libobjc.A.dylib               	       0x18651bbf8 _objc_terminate() + 156
6   TNAS mobile 3                 	       0x10127c120 0x100e68000 + 4276512
7   libc++abi.dylib               	       0x2135bc8b4 std::__terminate(void (*)()) + 16
8   libc++abi.dylib               	       0x2135bfe1c __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 88
9   libc++abi.dylib               	       0x2135bfdc4 __cxa_throw + 92
10  libobjc.A.dylib               	       0x186519c24 objc_exception_throw + 448
11  CoreFoundation                	       0x18906dbd8 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 724
12  CoreFoundation                	       0x188f8fca0 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 52
13  TNAS mobile 3                 	       0x100ed97b0 0x100e68000 + 464816
14  CoreFoundation                	       0x188f8329c __NSARRAY_IS_CALLING_OUT_TO_A_BLOCK__ + 24
15  CoreFoundation                	       0x188ff7a34 __NSArrayEnumerate + 364
16  Photos                        	       0x1a252aecc -[PHFetchResult enumerateObjectsUsingBlock:] + 56
17  TNAS mobile 3                 	       0x100ed8780 0x100e68000 + 460672
18  TNAS mobile 3                 	       0x100ed85dc 0x100e68000 + 460252
19  TNAS mobile 3                 	       0x100ed46c0 0x100e68000 + 444096
20  Photos                        	       0x1a24187f8 __78+[PHPhotoLibrary _requestAuthorizationForAccessLevel:supportsLimited:handler:]_block_invoke + 88
21  PhotoLibraryServicesCore      	       0x1a2fa1928 -[PLPrivacy _checkAuthStatusForPhotosAccessScope:preflightStatus:promptIfUnknown:resultHandler:] + 812
22  libdispatch.dylib             	       0x190ef0aac _dispatch_call_block_and_release + 32
23  libdispatch.dylib             	       0x190f0a584 _dispatch_client_callout + 16
24  libdispatch.dylib             	       0x190ef92d0 _dispatch_lane_serial_drain + 740
25  libdispatch.dylib             	       0x190ef9de0 _dispatch_lane_invoke + 440
26  libdispatch.dylib             	       0x190f041dc _dispatch_root_queue_drain_deferred_wlh + 292
27  libdispatch.dylib             	       0x190f03a60 _dispatch_workloop_worker_thread + 540
28  libsystem_pthread.dylib       	       0x21368ca0c _pthread_wqthread + 292
29  libsystem_pthread.dylib       	       0x21368caac start_wqthread + 8

Thread 6 name:  com.apple.uikit.eventfetch-thread
Thread 6:
0   libsystem_kernel.dylib        	       0x1da183ce4 mach_msg2_trap + 8
1   libsystem_kernel.dylib        	       0x1da18739c mach_msg2_internal + 76
2   libsystem_kernel.dylib        	       0x1da1872b8 mach_msg_overwrite + 428
3   libsystem_kernel.dylib        	       0x1da187100 mach_msg + 24
4   CoreFoundation                	       0x188f76900 __CFRunLoopServiceMachPort + 160
5   CoreFoundation                	       0x188f751f0 __CFRunLoopRun + 1208
6   CoreFoundation                	       0x188f76c3c CFRunLoopRunSpecific + 572
7   Foundation                    	       0x187bee79c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8   Foundation                    	       0x187bf4020 -[NSRunLoop(NSRunLoop) runUntilDate:] + 64
9   UIKitCore                     	       0x18b97356c -[UIEventFetcher threadMain] + 424
10  Foundation                    	       0x187c54804 __NSThread__start__ + 732
11  libsystem_pthread.dylib       	       0x21368f344 _pthread_start + 136
12  libsystem_pthread.dylib       	       0x21368cab8 thread_start + 8
Top
User avatar
TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: [Help] TNAS mobile app crashes immediately when syncing the first photo

Post by TMtina »

Hello, thank you for your feedback and the crash log you provided. Our development team will analyze it immediately.

To help us pinpoint the issue more accurately, please provide the following information:
· What is the TOS system version of your NAS device?
· Is the “iCloud Photos” feature enabled on your iPhone?
· Is the “Back up Live Photo videos” option enabled in TNAS mobile?


If “iCloud Photos” is enabled, we recommend temporarily disabling this feature and then retrying the backup to see if it resolves the crash.

Additionally, we recently released the TNAS mobile v3.5 beta version compatible with TOS 7, which includes several stability improvements. You can install and test it via the following link, which may resolve the issue you're experiencing: https://testflight.apple.com/join/wFWYABJS

We look forward to your test results, as they are crucial for us to resolve this issue. We will keep you updated on any progress immediately.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Top
User avatar
mdobryakov
Posts: 2
Joined: 16 Dec 2025, 02:14
Turkey

Re: [Help] TNAS mobile app crashes immediately when syncing the first photo

Post by mdobryakov »

Hello,

Thank you for the quick response. Here is the information you requested:

* TOS system version of my NAS device: 6.0.749
* Is the “iCloud Photos” feature enabled on my iPhone? It's disabled for this iPhone (iCloud storage doesn't have enough space).
* Is the “Back up Live Photo videos” option enabled in TNAS mobile? Yes, this option is enabled.

Thank you.
Top
Post Reply

Return to “Mobile Apps and Desktop Clients”