Cannot login after update from TOS 5 to 6

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ychanke
Posts: 2
Joined: 02 Dec 2023, 10:51

Cannot login after update from TOS 5 to 6

Post by ychanke »

After update from TOS 5 to 6, I restart the F4-423 and my log in and password does not work anymore. I try to enter admin and Admin123 and they does not work.

I connect a screen to HDML output. The screen ask for login too:

Welcome TO TNAS
TNSS login:
Password: (not allow to type anything.)

Login incorrect....

What login or password should I use?
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: Cannot login after update from TOS 5 to 6

Post by CursaYang »

For security reasons, the system will hide the password. When you enter the password, it will not be displayed on the screen. You only need to enter the username and password created when initializing the NAS to log in.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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