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[Help] TNAS mobile app empty location card
Posted: 17 Oct 2025, 15:10
by rvescovi
Hi,
I discovered that in the TNAS mobile photo app (ANDROID), when I select to show the pictures grouped by location, the page is totally empty.
It was working time ago and it's still working within the PHOTO application in TNAS PC. I reinstalled the app without success.
Regards,
Re: [Help] TNAS mobile app empty location card
Posted: 17 Oct 2025, 18:21
by CursaYang
Hello, to help resolve your issue more quickly, please let us know the version of Tnas Mobile you are using as well as your phone model and system.
Re: [Help] TNAS mobile app empty location card
Posted: 17 Oct 2025, 21:29
by rvescovi
Ok, here below:
TNAS MOBILE 3.4.033
SMASUNG with ANDROID 16
TOS 6.0.783-01200
Re: [Help] TNAS mobile app empty location card
Posted: 21 Oct 2025, 09:07
by EthanLiu
You need to confirm two things first:
1. Open the "Places" function in the Photos app on the web to see if any content is displayed;
2. Go to "My > Connection Method" in the TNAS mobile app to confirm your current network connection method.
If the connection method is displayed as "TRT Connection," TNAS mobile may not be able to load data properly in a forwarding network environment due to unstable network conditions and slow data transmission.
Re: [Help] TNAS mobile app empty location card
Posted: 21 Oct 2025, 15:58
by rvescovi
Ok, these are the results:
1) Yes it works fine, I can see all my Places cards as usual
2) Connection is TPT from mobile APP
BTW only the Places page doesn't work in mobile APP, all the other selection in Album works, for ex. I can see the cards grouped by AI analysis. Rather if I select Places the page is still empty.
This happened in a recent TOS & APP (or mobile OS too) update because months ago I remember that Places page was working fine too.
Re: [Help] TNAS mobile app empty location card [SOLVED]
Posted: 21 Oct 2025, 18:35
by TMtina
rvescovi wrote: ↑21 Oct 2025, 15:58
Ok, these are the results:
1) Yes it works fine, I can see all my Places cards as usual
2) Connection is TPT from mobile APP
BTW only the Places page doesn't work in mobile APP, all the other selection in Album works, for ex. I can see the cards grouped by AI analysis. Rather if I select Places the page is still empty.
This happened in a recent TOS & APP (or mobile OS too) update because months ago I remember that Places page was working fine too.
Please update TNAS mobile to version 3.4.038 and check if the issue persists:
https://download3.terra-master.com/Apps ... .4.038.apk
Re: [Help] TNAS mobile app empty location card
Posted: 21 Oct 2025, 20:53
by rvescovi
Version 3.4.038 works perfectly! I can now access Places.
Thank you very much