TerraMaster Forum

I know this isn't the best place, but I've already reached out to service@ and haven't got a response.

What is the usual length of time before my order ships?

I placed an order on Oct 2nd and got a notification that they usually ship within 48 hours, and I would be notified. It's now a week later, and I haven't received a notification. As I mentioned, I emailed service@ inquiring and I haven't received a response yet.

The charge has already been posted to my card. I would just like to know if my product has shipped.

Hello! We sincerely apologize for the delay in our shipping schedule. This is mainly due to the National Day holiday (October 1st to October 8th), which has affected our work progress. However, please rest assured that our customer service colleagues will contact you via email today to provide detailed information regarding your shipment.