Unable to install VirtualBox - "NoSuchKey" Error
Posted: 05 Aug 2025, 15:12
Here I am again, notifying you of an issue on your end.
Example config:
F4-424 Pro
TOS Version: 6.0.694-00165
I'm unable to install the VirtualBox application on any of my customers devices (your devices!) as it is broken on your end, and for some reason, you don't have monitoring or regular QA to see this is happening, and you need installers to report it to you after weeks of it being like this.
Hitting "Install" on the VirtualBox application comes back with a "The application failed to load. Please check your network connection or try and refreshing the page to load.". Note the sentence "refreshing the page to load" is wrong here and isn't the proper way to convey what I think your trying to here with English. Also note that there is nothing wrong with my internet connection and this message is a completely wrong response to the user about the real issue.
Here is the real issue that I've debugged for you. The NAS attempts to connect to
https://download3.terra-master.com/Apps ... x86_64.tpk
And receives the following response from that endpoint
Please fix this with high priority. This issue has existed for weeks now that I know about, and may be a lot older. Clearly you have some secret/certificate/API issue here. This is preventing us from deploying devices in at least 3 locations!
And while you're at it, why are we _STILL_ waiting for an update to this application a year later? VirtualBox is up to version 7.1.12 now, and this app is still on 7.0.2.0.1010 from October 2022 and released by TerraMaster as a package in November 2024! Yes you read that right, the version you shipped this NAS with was 2 years old when you packaged it! You want all the credit for claiming your devices are Virtualisation capable without accepting any of the support burden of ensuring they are always kept up to date with all your sold features. You can't have it both ways!
If you expect us to keep selling these devices to customers and not change vendors. I'm very close to this within our business. You need to be more agile than this. Almost all of the suggested improvement ideas have not been added to the firmware yet across the entire range.
Please do better.
Thank you.
Example config:
F4-424 Pro
TOS Version: 6.0.694-00165
I'm unable to install the VirtualBox application on any of my customers devices (your devices!) as it is broken on your end, and for some reason, you don't have monitoring or regular QA to see this is happening, and you need installers to report it to you after weeks of it being like this.
Hitting "Install" on the VirtualBox application comes back with a "The application failed to load. Please check your network connection or try and refreshing the page to load.". Note the sentence "refreshing the page to load" is wrong here and isn't the proper way to convey what I think your trying to here with English. Also note that there is nothing wrong with my internet connection and this message is a completely wrong response to the user about the real issue.
Here is the real issue that I've debugged for you. The NAS attempts to connect to
https://download3.terra-master.com/Apps ... x86_64.tpk
And receives the following response from that endpoint
Code: Select all
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<RequestId>6891AC5730856F3234700CBF</RequestId>
<HostId>tos-downloads.oss-cn-hongkong.aliyuncs.com</HostId>
<Key>Apps/TOS apps/6.0/x.64/virtualbox_TOS_APP_7.0.2.0.1010_x86_64.tpk</Key>
<EC>0026-00000001</EC>
<RecommendDoc>https://api.aliyun.com/troubleshoot?q=0026-00000001</RecommendDoc>
</Error>And while you're at it, why are we _STILL_ waiting for an update to this application a year later? VirtualBox is up to version 7.1.12 now, and this app is still on 7.0.2.0.1010 from October 2022 and released by TerraMaster as a package in November 2024! Yes you read that right, the version you shipped this NAS with was 2 years old when you packaged it! You want all the credit for claiming your devices are Virtualisation capable without accepting any of the support burden of ensuring they are always kept up to date with all your sold features. You can't have it both ways!
If you expect us to keep selling these devices to customers and not change vendors. I'm very close to this within our business. You need to be more agile than this. Almost all of the suggested improvement ideas have not been added to the firmware yet across the entire range.
Please do better.
Thank you.
