TerraMaster Forum

I am trying to setup a new F4-423. After the TOS 6 installation completes and the F4-423 reboots, I get the Superuser setup screen. I create a user id and password that meet the suggerstions and click next. Then I put in my email and click to get the verification code email . When I enter the verification code I get a "password contains illegal characters" pop up error message for about 1 second and then the Superuser setup screen reappears. The same thing happens if I skip verification. I am stuck in this loop and cant get past it. My password is 9 characters and contains uppercase letters, lowercase letters and numbers, so it should meet the criteria. Any idea?

Try a 'special character' in the password?

imhaas12 wrote: ↑04 Aug 2025, 07:09

Your system has been installed abnormally, resulting in an abnormal error in the verification of the security mailbox, reporting "The password contains illegal characters". It is recommended that you try to reinstall the system.