[Help] SMB /public share doesn't work on MacOS for Guest

SMB, NFS, FTP, web file manager and Rsync server.
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

[Help] SMB /public share doesn't work on MacOS for Guest

Post by mmalchuk »

F5-221 6.0.694-00165
MacOS Sequoia 15.5 (24F74)

Guest user can't connect to NAS with Guest permissions.
MacOS didn't show any error just can't connect.
Plain user and admin users can connect and see their homes and public share too.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by CursaYang »

Please check in the Control Panel - Access Permissions - Users whether the guest user is enabled and whether it has the corresponding read and write permissions.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by mmalchuk »

ImageImage
ImageImage
Guest user is enabled and access granted.

Image
The connect button doesn't work and shows no error.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
TMbuddy
TM Product Manager
Posts: 96
Joined: 29 Nov 2024, 14:29
China

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by TMbuddy »

mmalchuk wrote: 03 Aug 2025, 01:05
Please try accessing your TNAS via SMB using an IP connection.
User avatar
TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by TMzethar »

Please also check the permissions of the alluser group. If the permissions of the alluser group are denied, then the guest user's read and write permissions will be invalid.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by TMzethar »

After inspection, it has been confirmed that this is a defect. We apologize for any inconvenience caused. It will be fixed in future updates.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by mmalchuk »

TMbuddy wrote: 03 Aug 2025, 21:57
mmalchuk wrote: 03 Aug 2025, 01:05
Please try accessing your TNAS via SMB using an IP connection.
There is no problem with DNS nor resolving in SMB.
TMzethar wrote: 04 Aug 2025, 17:18 Please also check the permissions of the alluser group. If the permissions of the alluser group are denied, then the guest user's read and write permissions will be invalid.
An ordinary user from group 'alluser' work well, and admin user too.
Both can access and use their own home folders as well as the /public share.
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by TMzethar »

Please wait for the subsequent TOS version update.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mmalchuk
Posts: 34
Joined: 18 Dec 2022, 02:34
Russia

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by mmalchuk »

TMzethar wrote: 29 Aug 2025, 04:33 Please wait for the subsequent TOS version update.
F4-423 with 6.0.750 - the same issue. what version we are waiting for?
F5-221 | 7.0.0517 | 10GB RAM | 4x4.00TB Seagate IronWolf TRAID/BTRFS
F4-423 | 6.0.794-01324 | 32GB RAM | 2x512GB NVME System | 4x8.00TB Seagate IronWolf TRAID/BTRFS
User avatar
OrionXie
TM Support
Posts: 151
Joined: 14 Apr 2025, 18:30
Saudi Arabia

Re: [Help] SMB /public share doesn't work on MacOS for Guest

Post by OrionXie »

mmalchuk wrote: 06 Sep 2025, 20:46
HI
mmalchuk!
The latest TOS6 version available is 6.0.770. Perhaps you could try updating and then attempt again.
have a nice day!
To contact our team, please send email to following addresses. "(at)" = "@"
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
Post Reply

Return to “File Services”