[Help] File Manager not displaying shared folders properly

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Coust1972
Posts: 1
Joined: 24 Jun 2025, 04:19
United States of America

[Help] File Manager not displaying shared folders properly

Post by Coust1972 »

I recently upgraded my F4-210 to TOS 5.1.41, and I'm running into a strange issue with File Manager.

After the upgrade:

The shared folders that I had previously created are no longer visible in File Manager, although they still show up under Control Panel > Shared Folders.

I can still access the shared folders via SMB from my Windows PC, so the data is definitely still there.

Tried rebooting the NAS and clearing browser cache — no luck.

File Manager just shows an empty directory structure ("/") with no subfolders.

Is this a known bug in this version of TOS 5? Do I need to re-index something or reset permissions?
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MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] File Manager not displaying shared folders properly

Post by MikeZhang »

Sorry we don't have TOS 5 for F4-210, please double check your NAS model and TOS version.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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