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[Help] D4-320 Drives are NOT hot swappable
Posted: 29 May 2025, 17:04
by kingbert
Today I own D4-320. But I'm having the same issue as this Amazon user (yellow).
“If you get lucky and eject the right one, that bay becomes unusable. It will no longer recognise a new drive that is plugged into it without powering down the entire enclosure and restarting it.”
In order to fix the issue, I also tried updating the firmware (210830_D1_63_F7.bin). But it does not work.
Does anyone know how to deal with the issue? Will there be a firmware fix later?
Re: [Help] D4-320 Drives are NOT hot swappable
Posted: 29 May 2025, 17:13
by MikeZhang
Hi, sorry for the inconvenience, have you tried this method?
viewtopic.php?t=7111
Re: [Help] D4-320 Drives are NOT hot swappable
Posted: 29 May 2025, 17:31
by kingbert
Yes. I tried it. Update the firmware to this new one.
Re: [Help] D4-320 Drives are NOT hot swappable
Posted: 29 May 2025, 17:37
by MikeZhang
Does each bay still show exact same HDD S/N?
Re: [Help] D4-320 Drives are NOT hot swappable
Posted: 29 May 2025, 17:48
by kingbert
MikeZhang wrote: ↑29 May 2025, 17:37
Does each bay still show exact same HDD S/N?
Re: [Help] D4-320 Drives are NOT hot swappable
Posted: 30 May 2025, 09:53
by CursaYang
kingbert wrote: ↑29 May 2025, 17:04
Today I own D4-320. But I'm having the same issue as this Amazon user (yellow).
“If you get lucky and eject the right one, that bay becomes unusable. It will no longer recognise a new drive that is plugged into it without powering down the entire enclosure and restarting it.”
In order to fix the issue, I also tried updating the firmware (210830_D1_63_F7.bin). But it does not work.
Does anyone know how to deal with the issue? Will there be a firmware fix later?
Hello, we sincerely apologize for the inconvenience caused regarding the D4-320 not supporting hot-swapping of hard drives.
I would like to share the reasoning behind this design. Due to some hard drives on the market continuing to generate heat even after being safely removed from the computer, we implemented this design to address the issue. Specifically, when a hard drive is safely removed from the D4-320, we cut off the 5V power supply to the drive, which helps prevent overheating. However, this also results in the issue where a new drive may not be recognized when inserted.