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Missing users and groups after ugrade to TOS6
Posted: 02 May 2025, 03:09
by bconnor218
Hi Everyone,
After performing an upgrade to TOS 6 I noticed that my previously configured users and groups are not showing. I would just recreate them, however when I try to do that the system tells me the names are already in use. I can't delete them, because they aren't shown and I can't recreate them because it says they exist.
Has anyone encountered this before? Thanks!
Re: Missing users and groups after ugrade to TOS6
Posted: 02 May 2025, 17:10
by EthanLiu
What was the TOS system version on your device prior to the upgrade? And have you attempted to restart the device?
Re: Missing users and groups after ugrade to TOS6
Posted: 02 May 2025, 21:18
by bconnor218
It was TOS 5 previously. And yes I've restarted several times with no luck.
Re: Missing users and groups after ugrade to TOS6
Posted: 02 May 2025, 21:22
by bconnor218
Re: Missing users and groups after ugrade to TOS6
Posted: 02 May 2025, 21:30
by EthanLiu
bconnor218 wrote: ↑02 May 2025, 21:18
It was TOS 5 previously. And yes I've restarted several times with no luck.
If restarting the device fails to resolve your issue, you may attempt a system reinstallation as a troubleshooting step.
Should the problem persist after applying the above measures, we recommend exporting and emailing your system logs to our support team (as an attachment). Our engineers will then analyze the logs to diagnose the root cause.
Alternatively, if the issue remains unidentified during initial diagnostics, we can arrange for remote technical assistance by our engineering specialists to resolve the problem directly on your device.
