Hello
Im urgently seeking some help. I attempted to upgrade my hard drive, but I accidentally removed the wrong drive. I quickly reinserted it, but the RAID array showed as degraded afterward.
I initiated a rebuild, assuming that would resolve the issue. However, the rebuild completed about 6 hours quicker than expected, and the array still shows as degraded with no option to rebuild again.
All data appears to be intact, but to troubleshoot further, I removed Drive 3, reinserted it, and attempted another rebuild. Unfortunately, the result was the same — the rebuild completed, but the array remains in a degraded state.
Any advice on how to proceed would be greatly appreciated.
[Help] degraded state
Re: [Help] degraded state
Please generate and download the log report package in TOS > Technical Support > Report Issues, and then send it to support team (mailbox) for inspection.
We need to understand your storage structure and configuration to assess the issue. If necessary, we can assist you with remote troubleshooting.
We need to understand your storage structure and configuration to assess the issue. If necessary, we can assist you with remote troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)