[Help] PMS fails during installation

Discussion on Plex media server and clients
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LuckyScofflaw
Posts: 1
Joined: 10 Mar 2025, 05:56
Canada

[Help] PMS fails during installation

Post by LuckyScofflaw »

Quick pre-amble: I changed my Plex password and it logged me out of my Server instance on my NAS. I tried months worth of help through customer service and reddit posts and search engines, to no avail. It seems like nobody knows how to be able to log back into the PMS on a TNAS. I'm over it now.
I have a F2-421, I gave up and decided to delete the Plex folder on my NAS and un-install the PMS application. I rebooted the NAS and my laptop. Now when I try to install the PMS app from scratch I keep getting "operation failed" error. I saw one other post from last year, someone had this issue and a mod or someone from the company suggested to try manually install the app, so I used their link to download it and it also failed to install.
Lastly, I'm pretty tech savvy but I'm not going to SSH into my NAS and start using BASH scripts, I really hope that isn't the only help people can offer, please, lol.
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] PMS fails during installation

Post by TMzethar »

It appears you are referring to issues with Plex authentication and binding. Please ensure that your NAS is connected to the internet and that the DNS being used resolves to the Plex official website IP address. You may try logging into the Plex official website, accessing your account, and observing or unbinding the device. If the problem persists, you might consider seeking assistance from the Plex official community.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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