[Help] RAID drivers no longer working under Mac OS 15.3.1 Sequoia

RAID storage for video editing professionals or who care much about the speed
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CraftyClown
Posts: 47
Joined: 03 Jan 2023, 17:13
Great Britain

[Help] RAID drivers no longer working under Mac OS 15.3.1 Sequoia

Post by CraftyClown »

I'm very sorry to report that the TerraMaster Highpoint RAID drivers are no longer working under Mac OS 15.3.1 Sequoia

My D5 T3 has been working fine under Sequoia until yesterday when my Mac updated and when I rebooted it my D5 as well as some Pegasus RAID drives all stopped working. I had a pop up requesting I allow access via privacy controls to some software and I hoped the highpoint drivers would be included, but it was only my Promise Pegasus R4 drives which quickly came back online

Terramaster team can we get a quick fix for this please? Or at least some recognition that this is an issue?

I am currently having to work off backup drives but this is not a long term solution
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] RAID drivers no longer working under Mac OS 15.3.1 Sequoia

Post by TMzethar »

The macOS update may have damaged the RAID driver. Please refer to this guide to reinstall the RAID driver.
(Apple M1/M2/M3/M4)
viewtopic.php?t=2462
(Apple T2)
viewtopic.php?t=2463
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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CraftyClown
Posts: 47
Joined: 03 Jan 2023, 17:13
Great Britain

Re: [Help] RAID drivers no longer working under Mac OS 15.3.1 Sequoia

Post by CraftyClown »

Thank you, reinstalling the RAID drivers from scratch fixed the issue and got the D5 showing up again
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