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[Help] Cannot download file from remote link
Posted: 23 Feb 2025, 15:36
by Alaster
I have shared a document. I've copied the remote link and paste it into the browser. The remote link works but when I clicked on the "Batch Download" button, nothing happen. It supposed to download the file but nothing has happened.
Can someone help me to solve the following problem? Thanks in advanced.
Regards,
Alaster
Re: [Help] Cannot download file from remote link
Posted: 23 Feb 2025, 17:10
by Alaster
I think I have found out the reason why it couldn't download. It was the "&" in the file name that prevented it from downloading. After replacing the "&" with "and" it can be downloaded. But can someone explain why the "&" cannot be used in the file name ? I hope this discovery can help others not to use the "&" in the file name.
But I still hope someone can explain why the "&" is affecting the download. Thanks in advanced.
Regards,
Alaster
Re: [Help] Cannot download file from remote link
Posted: 24 Feb 2025, 08:47
by TMnick
Alaster wrote: ↑23 Feb 2025, 17:10
I think I have found out the reason why it couldn't download. It was the "&" in the file name that prevented it from downloading. After replacing the "&" with "and" it can be downloaded. But can someone explain why the "&" cannot be used in the file name ? I hope this discovery can help others not to use the "&" in the file name.
But I still hope someone can explain why the "&" is affecting the download. Thanks in advanced.
Regards,
Alaster
We have already assigned a dedicated person to verify this issue. If it is indeed as you described, it would certainly be unreasonable. Even if the file supporting & naming cannot be downloaded, you should be promptly informed on the interface, rather than having to spend time figuring out the reason yourself.
Re: [Help] Cannot download file from remote link
Posted: 24 Feb 2025, 11:27
by TMnick
We have verified that this issue indeed exists and are currently working on a fix. Thank you for bringing this to our attention.
Re: [Help] Cannot download file from remote link
Posted: 03 Mar 2025, 14:51
by RobertoLewis
Same problem hope you fix this soon!