Portainer can't login post update

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warlock00
Posts: 11
Joined: 17 Jan 2025, 00:07
Australia

Portainer can't login post update

Post by warlock00 »

Hi,

Updated Portainer today to 2.21.004. Can no longer login.
Message: Failure - Unable to retieve user details: Unauthorized

When I login. I can see that it partially succeeds.
The /api/auth endpoint is a 200 ok. Normally would fail here if you enter bad user/password.
But then the /api/users/me endpoint is 401 unauth.

I tried reinstall with full delete to no success. Which suprisingly preserved login which is scary if you want to reset login after forget.
F4-424 Max @ v6.0.794 - 2xNVME 4TB (Gen4x4) TRAID1 System/Volume1, 4xSATA SSD 4TB TRAID5 Volume2
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: Portainer can't login post update

Post by TMroy »

Your model number and TOS version please?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
warlock00
Posts: 11
Joined: 17 Jan 2025, 00:07
Australia

Re: Portainer can't login post update

Post by warlock00 »

Updating my bio! :D
F4-424 Max @ v 6.0.610
F4-424 Max @ v6.0.794 - 2xNVME 4TB (Gen4x4) TRAID1 System/Volume1, 4xSATA SSD 4TB TRAID5 Volume2
User avatar
warlock00
Posts: 11
Joined: 17 Jan 2025, 00:07
Australia

Re: Portainer can't login post update

Post by warlock00 »

This is strange, I swear I previously tried every combination of http/https, fqdn/ip and passwords.

Solution:
Password was reset to starting password :(
I logged in using http://ip...:8181/portainer (ie. not https://ip...:5443/portainer)
Win :)
F4-424 Max @ v6.0.794 - 2xNVME 4TB (Gen4x4) TRAID1 System/Volume1, 4xSATA SSD 4TB TRAID5 Volume2
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