media folders not created on new install

A TerraMaster app for media transcoding and streaming
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SnowLeopard
Posts: 1
Joined: 14 Jan 2025, 02:22
Canada

media folders not created on new install

Post by SnowLeopard »

I have a brand new F4-423 (TOS 5.1.145, no update available) with 3 18TB drives in TRAID, where I've created 2 volumes.
I installed Multimedia Server (ver 3.2.101) and enabled it. Windows can see the TNAS on the network as a Media Device, VLC can also see and shows folders (Music, Pictures, Video) and subfolders for each of those.
Problem is I cannot find those media folders using the *File Manager* or any other way to enable sharing and actually add files to them.
What have I missed?
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RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: media folders not created on new install

Post by RyanYang »

If you want to see the shared folder on your TNAS through VLC, you need to go to the Media Index in the control panel to add your shared folder, after indexing you will be able to see your files.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: media folders not created on new install

Post by TMroy »

SnowLeopard wrote: 14 Jan 2025, 02:50 I have a brand new F4-423 (TOS 5.1.145, no update available) with 3 18TB drives in TRAID, where I've created 2 volumes.
I installed Multimedia Server (ver 3.2.101) and enabled it. Windows can see the TNAS on the network as a Media Device, VLC can also see and shows folders (Music, Pictures, Video) and subfolders for each of those.
Problem is I cannot find those media folders using the *File Manager* or any other way to enable sharing and actually add files to them.
What have I missed?
The Music, Pictures, Video you see on VLC are not real folders, instead, they are media type categories sort by DLNA. This is the reason you can't see them on file manager.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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