Problem adding Camera

A CCTV monitoring and recording application
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agentsteph007
Posts: 2
Joined: 02 Jan 2025, 22:31
France

Problem adding Camera

Post by agentsteph007 »

Hi everybody,
This happy new year :-)
Newest on this feature.
I've just bought a Tnas F4-223, TOS 6, added 2x16go of Ram.
I am trying to add my camera already on site to push with surveillance Manager.

First Surveillance can't find any camera i have at home (4 of them), i need to chase them by filling all the "adding camera" stuff.
I would like to add my Front Home Camera who is a Reolink Dual 2 Wifi. (All options are ticked,RTSP and ONVIF, HTTP)

I can find it via RTSP, i have a image on Test but the button "Next" stay Grey, can't add the camera.
Do i missed something in the setting before adding camera ?

Image

And also if i try adding the camera via ONVIF, when i click on "Test Connection", it make me crash Chrome with an error message "Out of Memory" (already empty cache and everything...)

If any of you has the solution...?

Thanks for your help
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TMnick
TM Product Manager
Posts: 95
Joined: 03 Jul 2024, 15:56
China

Re: Problem adding Camera

Post by TMnick »

agentsteph007 wrote: 02 Jan 2025, 22:42
Hello, from your screenshot, it appears that the camera name you set does not meet the specifications. You can try removing the spaces in the middle.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
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Gremlin
Gold Member
Posts: 1627
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Problem adding Camera

Post by Gremlin »

TMnick wrote: 03 Jan 2025, 18:19
Is there a list of acceptable naming formats anywhere?
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
User avatar
TMnick
TM Product Manager
Posts: 95
Joined: 03 Jul 2024, 15:56
China

Re: Problem adding Camera

Post by TMnick »

Gremlin wrote: 03 Jan 2025, 22:35
When you click on the input box, there will be prompts below telling you what is allowed.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
User avatar
agentsteph007
Posts: 2
Joined: 02 Jan 2025, 22:31
France

Re: Problem adding Camera

Post by agentsteph007 »

TMnick wrote: 03 Jan 2025, 18:19
agentsteph007 wrote: 02 Jan 2025, 22:42
Hello, from your screenshot, it appears that the camera name you set does not meet the specifications. You can try removing the spaces in the middle.
:lol: :lol: :lol:
Sometimes you miss the simpliest thing lol it worked, i spend so much time on it.... IT basic no spaces
But it was to match the name i put on the camera.

Thanks a lot !
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