Cant find my folders when making a library

Discussion on Plex media server and clients
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Nick10
Posts: 7
Joined: 11 Nov 2024, 07:11
Great Britain

Cant find my folders when making a library

Post by Nick10 »

Hi

Im trying to get my old NAS working with plex that has TOS 3 on it..

I've installed plex media server on there, I can see all my files in file manager (all moved to the NAS, didnt realise I couldnt organize them after moving), but when I log into plex with the NAS, in add folders - browse for media folder, none of my folders show. permissions for the admin user are read/write for all folders. I can't add a user named plex (saw this as a solution) just says operation failed, not sure what else to try, please help.

in browse for media folders, theres things like /,md0, Library and tmp_transcoding and nothing more and I dont know where even these are located if anyuone knows?

Thanks



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Nick10
Posts: 7
Joined: 11 Nov 2024, 07:11
Great Britain

Re: Cant find my folders when making a library

Post by Nick10 »

sorry I cant esit it but I think it is TOS 5 actually I was looking in the wrong place, I was going to try and install a slightly newer version of plex manually I can find an option to manually install inside the applications like some suggest I should

been spendiong hours on this if anyone can answer the above, where do i save files in file manager and what do I put as the root address in browse for media folders.

thank you
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TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: Cant find my folders when making a library

Post by TMroy »

From image you provided, I can tell the TOS version is not TOS 5, it is a very old version. This version now is end of supporting. what is your model number?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Nick10
Posts: 7
Joined: 11 Nov 2024, 07:11
Great Britain

Re: Cant find my folders when making a library

Post by Nick10 »

Hi the model is F2-420 ..

I found the media was in /mnt/md0/public/

plex web app has discovered and can see the media but the TV says I require a newer version of plex however I cant find how to manually update it as there is no 'settings' in the app centre of this version. do you know how I do it?

Thanks
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