Impossible to setup OneDrive on CloudSync

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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Dgram
Posts: 13
Joined: 27 Dec 2023, 19:18
Italy

Impossible to setup OneDrive on CloudSync

Post by Dgram »

I have been trying to use cloudsync with onedrive for more than 6 months but it still doesn't work. The setup initially seems to work, logged into Microsoft Account, approved permissions at Microsoft but then it remains loading for several minutes, eventually returning an error. When I try to repeat the procedure, the same thing always happens
Thank you in advance and I hope to be able to use cloudsync as soon as possible

TERRAMASTER F2-212, TOS5 arm v8.2
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: Impossible to setup OneDrive on CloudSync

Post by EthanLiu »

Dgram wrote: 07 Nov 2024, 01:20
What version of Cloudsync do you have installed? Please upgrade to the latest version 3.1.2.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Dgram
Posts: 13
Joined: 27 Dec 2023, 19:18
Italy

Re: Impossible to setup OneDrive on CloudSync

Post by Dgram »

Yes, I have version 3.1.2. I also tried uninstalling cloudsync by removing all the configuration files, but the outcome is the same.
User avatar
EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: Impossible to setup OneDrive on CloudSync

Post by EthanLiu »

Dgram wrote: 07 Nov 2024, 23:39
Due to the lack of detailed description at present, we are unable to accurately diagnose the issue. In order to locate and resolve the problem more precisely, you can try the following steps:

Using Browser Developer Tools:
  • While attempting to establish a connection, press F12 on your keyboard to open the browser's developer tools.
  • Navigate to the "Network" tab.
  • Carefully observe the request and response status of all interfaces, especially the one named "wait". This will help identify any network request failures, timeouts, or error codes returned.
Contacting Technical Support:
  • You can reach us through our technical support email or by visiting the customer service window on our website's homepage.
  • When contacting us, please attach the link to this post.
  • We will arrange for an engineer to conduct a remote investigation of the issue at an appropriate time.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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