WAN Disconnected

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plexjellyfin
Posts: 29
Joined: 25 Sep 2024, 08:49
United States of America

WAN Disconnected

Post by plexjellyfin »

Looking at the dashboard status has WAN disconnected

Also trying to check for update just to test connection and I get update check failed

I am on TOS 6.0.507
TMpzhen

Re: WAN Disconnected

Post by TMpzhen »

plexjellyfin wrote: 04 Oct 2024, 10:19
You can restart the device or switch to another network port connection. If the WAN still disconnects, make an appointment for remote assistance.
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plexjellyfin
Posts: 29
Joined: 25 Sep 2024, 08:49
United States of America

Re: WAN Disconnected

Post by plexjellyfin »

issue persist how do I make a remote assistance appointment
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: WAN Disconnected

Post by TMzethar »

The support e-mail address has received your e-mail, please keep in touch with them.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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oscar1412
Posts: 26
Joined: 05 Sep 2022, 00:49
Spain

Re: WAN Disconnected

Post by oscar1412 »

a mi me pasa lo mismo, wan desconectada y tengo que borrar de fabrica los parametros.
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