This operation can't be completed because you don't have permission to access some of the items.

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itsmikeski
Posts: 6
Joined: 30 Jul 2024, 06:45
Australia

This operation can't be completed because you don't have permission to access some of the items.

Post by itsmikeski »

Image

Hi everyone,

Brand new F2-423, two 20tb brand new IronWolf Pro drives, fresh set up using TRAID option.

Every time I drag and drop folders from Mac OSX (Sonoma 14.5) I end up getting this error, sometimes straight away sometimes while transferring.

Single files work no problem. It seems to be when transferring folders with folders in them as best as I can tell - but haven't tested with one folder with a lot of files in it so might happen there as well not sure.

Any ideas?
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Krikke
Posts: 2
Joined: 23 Aug 2024, 00:23
Canada

Re: This operation can't be completed because you don't have permission to access some of the items.

Post by Krikke »

I have this problem too. Were you able to find out what's causing this to happen?
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TMzethar
TM Support
Posts: 2824
Joined: 27 Oct 2020, 16:43

Re: This operation can't be completed because you don't have permission to access some of the items.

Post by TMzethar »

It looks like your macOS user doesn't have access to individual files in the copied file?
If you have enough space or a USB drive, you can try copying this part of the file to another space or USB drive and see if the same error message appears.
If you think this is a permissions issue on the F2-423, you can try adjusting permissions or checking and fixing possible volume file system errors: viewtopic.php?t=2575
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Krikke
Posts: 2
Joined: 23 Aug 2024, 00:23
Canada

Re: This operation can't be completed because you don't have permission to access some of the items.

Post by Krikke »

I've noticed that after sitting up the F4-423, some hidden files that MacOS creates, called Thumbs.db, were suddenly visible in my folder structure. I have no idea why these files are suddenly no longer hidden.

It seems that when copying files over to the F4-423, MacOS doesn't want to copy these Thumbs.db files over due to a permissions issue. I have done a search for these Thumbs.db files and deleted them all. It appears to have solved the problem for me.
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