Hard drive not detected

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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sound
Posts: 24
Joined: 01 Jan 2021, 01:19
Italy

Hard drive not detected

Post by sound »

Hi everyone....
I have a F4-210, TOS 4.2.41
I have this problem and I need some advice on how to resolve it...
Let me start by saying that I changed the power supply because the one (which I had already changed a couple of years ago) died, with an identical one.
When I turn it on everything is fine, except that it gives me this warning: "Hard disk not detected"
But looking at the list of hard drives, everything seems fine......
I attach some screenshots to explain better....
What should I do?
However, I can see the NAS normally, as if nothing had happened...
Thanks for the replies.....

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F4-210 - F4-423 - D5-300
User avatar
GevinKe
TM Product Manager
Posts: 251
Joined: 08 Dec 2023, 10:27
China

Re: Hard drive not detected

Post by GevinKe »

sound wrote: 14 Jul 2024, 12:43
You can try shutting down the TNAS and then re-plugging the hard drive to see if the problem improves. If the problem persists, you can only back up your data and try reinstalling TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
sound
Posts: 24
Joined: 01 Jan 2021, 01:19
Italy

Re: Hard drive not detected

Post by sound »

Thanks for your answer.....
But....which will be the offending hard disk? :?:
:roll: :roll:
F4-210 - F4-423 - D5-300
User avatar
GevinKe
TM Product Manager
Posts: 251
Joined: 08 Dec 2023, 10:27
China

Re: Hard drive not detected

Post by GevinKe »

sound wrote: 14 Jul 2024, 20:17
You can go to Support and Help to collect the system logs and send them to us ( [email protected] ) , and we will help you check and analyze the problem.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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