TerraMaster Forum

The cloudsync does not work, it stops and indicates synchronizing and it takes more than 2 hours and does nothing.
number of files transferred when setting it to 3 or 4 or any data starts uploading files after 1 min it stops

Please try to reconnect to your cloud server and re-create the synchronization task to see if it works properly?

I already did it and it's still the same, it starts and after a while it stops.

oscar1412 wrote: ↑06 May 2024, 22:33

Please contact the customer service on the official website to schedule an engineer to check it remotely for you.

It's a shame, why would they launch cough 6?, otherwise half of the app works, cloud sync hasn't worked for months. I'm going to file a consumer complaint, as it's possible that the technical service is a disaster.

oscar1412 wrote: ↑07 May 2024, 11:01

Hello, which version of the CloudSync app are you using? What is the TOS system version? Which cloud storage service are you connecting to during the use of the CloudSync app? What is the approximate size of the files being synchronized?

I contacted support and the engineer couldn't do anything, a disaster, cloudsync doesn't work, the cloud provider had it with opendrive it doesn't work now with box.com it doesn't work either and files that are more than 20 gigabytes in capacity, and they only upload 365 bytes, the rest nothing, cloudsync 3.1.1 and cough 6.0.229.

I do not know what to do

oscar1412 wrote: ↑19 May 2024, 03:48

Hello, which service did you subscribe to? Is it Personal or Basic?

personal box.com
It doesn't work, it only uploads 512kbyte files, the rest don't upload them

oscar1412 wrote: ↑16 Jun 2024, 20:29

When you encounter a situation where the backup file is large, due to the vast amount of data, the synchronization process may take relatively longer, and therefore, the progress updates may not be as prompt. Please be patient during this time, as we understand this may cause some inconvenience to you. At the same time, we have taken note of your description and will conduct an in-depth analysis based on your actual situation to better assist you in resolving the issue. Before that, to troubleshoot potential application issues, you may consider uninstalling the application completely and reinstalling it.