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Re: Trying to remote mount SMB folder
Posted: 05 Apr 2024, 15:01
by Gremlin
Just a thought == Samba Version mis-match
Re: Trying to remote mount SMB folder
Posted: 05 Apr 2024, 16:52
by TMqiky
DigitalAnalog wrote: ↑05 Apr 2024, 11:12
I've isolated the problem as a potential SMB incompatibility between my ASUS AX88U router and the F4-423, as I was able to remote mount another SMB share from another device on the network within the NAS.
Am I able to extract logs about how the SMB connection fails? The "remote source path unavailable" error message is not very helpful and is not even mentioned in TerraMaster documentation.
The issue persists on both the stock ASUS and Asuswrt-Merlin firmwares. Thank you.
First, use putty to enter the terminal:
viewtopic.php?t=2350
Enter the following command to view SMB logs:
Re: Trying to remote mount SMB folder
Posted: 25 Apr 2024, 13:20
by Captain8836
Hi,
I am having the same issue how was this resolved?
I have a F2-223, I am able to create rsync backup and schedule the backup and it works perfect.
But I am not able to create a remote folder I receive the message "remote source path unavailable" same as above user.
Thank You
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 05:06
by jwills70
TMqiky wrote: ↑05 Apr 2024, 16:52
DigitalAnalog wrote: ↑05 Apr 2024, 11:12
I've isolated the problem as a potential SMB incompatibility between my ASUS AX88U router and the F4-423, as I was able to remote mount another SMB share from another device on the network within the NAS.
Am I able to extract logs about how the SMB connection fails? The "remote source path unavailable" error message is not very helpful and is not even mentioned in TerraMaster documentation.
The issue persists on both the stock ASUS and Asuswrt-Merlin firmwares. Thank you.
First, use putty to enter the terminal:
viewtopic.php?t=2350
Enter the following command to view SMB logs:
did you get this resolved I also have the same problem I cant get it to connect to my wdcloud nas this is stupid such a simple thing but my router is a archer
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 11:26
by DigitalAnalog
No - I have not heard of a resolution yet.
TM reps - any update on this please? It looks like I'm not the only with this issue, and I'm sure there are others too. This is a basic function that should be standard on a NAS.
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 11:41
by TMroy
Both NAS and routers may have customized root file systems, and the mounting points for file directories may also differ. You should consult their respective vendors rather than us, as we do not know the full mounting paths for these routers and NAS devices. Their directories are not necessarily mounted under the root directory.
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 15:17
by DigitalAnalog
TMroy wrote: ↑09 May 2024, 11:41
Both NAS and routers may have customized root file systems, and the mounting points for file directories may also differ. You should consult their respective vendors rather than us, as we do not know the full mounting paths for these routers and NAS devices. Their directories are not necessarily mounted under the root directory.
I have zero problems mounting this shared folder from my Mac, from my PC, from my phone, from my Android TV, literally no other device has this mounting issue issue except the TNAS.
Now you have other people going forward with the same issue with different devices where the only common thing is Terramaster - and yet somehow the issue is with all these other devices??
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 17:05
by TMroy
Once again:
We have verified in our lab that the SMB mounting function on the TOS web page works normally, and we have successfully mounted directories from a Synology NAS and Ubuntu server. Please confirm if your mounting path is correct, and also ensure that the correct SMB version is enabled on the target device you are trying to mount. It is recommended that the SMB versions on both sides remain consistent.
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 17:38
by TMRyan
DigitalAnalog wrote: ↑09 May 2024, 15:17
TMroy wrote: ↑09 May 2024, 11:41
Both NAS and routers may have customized root file systems, and the mounting points for file directories may also differ. You should consult their respective vendors rather than us, as we do not know the full mounting paths for these routers and NAS devices. Their directories are not necessarily mounted under the root directory.
I have zero problems mounting this shared folder from my Mac, from my PC, from my phone, from my Android TV, literally no other device has this mounting issue issue except the TNAS.
Now you have other people going forward with the same issue with different devices where the only common thing is Terramaster - and yet somehow the issue is with all these other devices??
Do you want to mount the device with the same IP and LAN gateway as 192.168.50.1?
Re: Trying to remote mount SMB folder
Posted: 09 May 2024, 17:55
by Gremlin
TMroy wrote: ↑09 May 2024, 17:05
Once again:
We have verified in our lab that the SMB mounting function on the TOS web page works normally, and we have successfully mounted directories from a Synology NAS and Ubuntu server. Please confirm if your mounting path is correct, and also ensure that the correct SMB version is enabled on the target device you are trying to mount. It is recommended that the SMB versions on both sides remain consistent.
Well, I did manage to get past the "unavailable" result. But, now I just have a 'spinning circle' while nas tries to mount the folder. Maybe your developers should try getting out of the 'lab' into the real world. I have noticed the continued reference to the IP (and now gateway) addresses. I am working on a LAN where the shared folder is on the LAN. The 'server' is a windows 10 machine with a machine name. I use SMB3. IP addresses for the 'server' are DHCP assigned. The share is visible on the network. I use passwords with special characters. I use a username which is an email address (Microsoft account). 15 minutes later it just sits there looking miserable
I have ensured that all names etc are of the correct case. All this is being done with the NAS admin account and a windows admin user. Any (useful) suggestions?