Loading never ending .... F2-422

Initialization of newly purchased TNAS or re-installation of your TNAS
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Loading never ending .... F2-422

Post by xbaeza »

Hi,
after a NAS restart i'm unable to access it anymore.

Like a read in other posts, i restarted the NAS with no HDDS so a new screen appear asking for drives. Then I've inserted the drives again, and a new screen appeared. I pressed "Initialize" and choose "Automatic". Then a HDD checking process finished with success:

HDD1 ST8000VN004-2M21 8.00 TB Good
HDD2 ST8000VN004-2M21 8.00 TB Good

After that a "Intalling TOS..." screen appear, then, NAS automatic restart.

But after that a "Loading" screen appear and after one hour of HDD working noise, it stopped and web interface is not accessible whith a connection timeout error.

Printed in the footer is this number: J3455_MAPL0303V17_V4.9.19

¿what can I do?
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TMnight
TM Support
Posts: 187
Joined: 30 Sep 2022, 16:40

Re: Loading never ending .... F2-422

Post by TMnight »

Have you tried searching for the IP address of the NAS using the TNAS PC? Can you search for it normally?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Re: Loading never ending .... F2-422

Post by xbaeza »

Hi!

No I don't, I will try it.

Thanks!
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xbaeza
Posts: 6
Joined: 09 Feb 2022, 00:10

Re: Loading never ending .... F2-422

Post by xbaeza »

Hi again!

i've tried but "No TNAS device was found" message appeared.

¿Any other ideas?

Thanks!
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TMlinda
TM Support
Posts: 277
Joined: 13 Jun 2022, 16:57

Re: Loading never ending .... F2-422

Post by TMlinda »

{L_BUTTON_AT}xbaeza
You can refer to this link for troubleshooting. viewtopic.php?f=83&t=2250
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
Gold Member
Posts: 1705
Joined: 02 Dec 2022, 22:31
Great Britain

Re: Loading never ending .... F2-422

Post by Gremlin »

{L_BUTTON_AT}xbaeza

Can you see a list of devices (aka clients) on your dhcp server (usually router)?
F5-221 TOS7.0.1105 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.1105 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: Loading never ending .... F2-422

Post by TMzethar »

What is the TOS version you installed for F2-422?
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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