404 Not Found

Initialization of newly purchased TNAS or re-installation of your TNAS
Locked
User avatar
djinnmoto
Posts: 2
Joined: 13 Jun 2023, 15:03

404 Not Found

Post by djinnmoto »

Hi all,

I have the f2-210, it works fine for months, and after I turn it off to move it to a new shelf, it stops working.
I tried to reinstal TOS but got this problem.
TNAS PC still sees my NAS's IP, but every time I clicked "Log In", it showed "404 Not Found nginx/1.16.1" regardless of Browers and how many times I tried to reboot router...

I tried to Log in using Putty SSH but got "Network error: connection refused." And I can't access TNAS via anything.

Please help,

PS: I don't have anything else that is able to format my hdds.
User avatar
TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: 404 Not Found

Post by TMzethar »

Did the situation you encountered occur when the hard disk was installed or not?
Please try clearing your browser cache.
Regarding reinstalling TOS, please refer to:viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
djinnmoto
Posts: 2
Joined: 13 Jun 2023, 15:03

Re: 404 Not Found

Post by djinnmoto »

It occurred with both situations, with and without the HDD.
Since I tried to reinstall as your instruction on the forum, it never passed that error no matter what I did.
So I called the company where I bought this item, the support guy worked his magic for almost 4 hours to make it work again, I didn't know exactly how he did it but something like unmount the HDD and then remount it via SSH on PUTTY.
Locked

Return to “Initialization”