problem user and password

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florian
Posts: 2
Joined: 07 Apr 2023, 18:43

problem user and password

Post by florian »

Hello,
sorry for my English out of Google Translate. I have an incorrect user problem on the PC impossible to connect except with ssh the no problem an idea? :D
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: problem user and password

Post by TMzethar »

What version of TOS are you using?

It seems that there is a problem with the system files of TOS. You can try to reinstall TOS to solve it:
viewtopic.php?f=76&t=423
If you are using TOS5.1.40 and above, the problem may be caused by insufficient system partition, please refer to this to solve it:
viewtopic.php?f=28&t=4912
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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sischka
Posts: 12
Joined: 24 Apr 2023, 07:13

Re: problem user and password

Post by sischka »

I have a similar issue, after the TM has been operating for a couple/few days and I attempt to access it, it says the user name and password are incorrect, If I unplug and replug the device its ok for a few days then the issue happens exactly the same way again.. over and over.. only started doing this after the 5.1.41 update
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RaBe
Posts: 1
Joined: 11 May 2024, 00:17
Germany

Re: problem user and password

Post by RaBe »

Hi sischka,

do you still face this problem? I just had it myself 3 Days after fresh Installation (latest V5).
F5-221 | 5.1.67-00214
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trasmussen
Posts: 5
Joined: 07 Oct 2023, 06:48
Denmark

Re: problem user and password

Post by trasmussen »

Hi,

I also have this problem, now i have learned from the firtst time it happened to alsways create a second admin user or more..
Running v. 5.1.67-00214 on a F4-423
When i use the "secondary" admin this never happens, but if i go with this acccount and reset the password on the "normal" admin i can login once or twice then it stop working again.

Has this ever been solved other than a reinstall?

Thanks
Thomas
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: problem user and password

Post by TMzethar »

trasmussen wrote: 11 Jun 2024, 17:38
We have not yet verified the situation you described, but we will pay attention to the relevant situation.
This is a higher version of TOS5 that you can update, if you need it:
viewtopic.php?t=6124
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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