RAID is degraded

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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Brutaldeath
Posts: 27
Joined: 17 Oct 2022, 19:50
France

RAID is degraded

Post by Brutaldeath »

Hello,
Since 3 time my RAID is degraded.
The first time, I have changed disc 5HDD1) that cannot send temperature but in interface, all my 4 disc have statut "Good"
I dont know why but if i put a new disc for replace HDD1, i restaure my RAID and 24h next, I have exactly the same probleme.

My RAID is degraded and I dont see temperature of my disc.
Only with HDD1
I have try with again another disc (3rd) It's the same probleme.

Can you have a solution ?
Why my RAdID is degraded ?
Why I cannot see temperature of 3 disc in same location?

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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: RAID is degraded

Post by TMzethar »

In the process of replacing the hard disk, the operation of pulling out the hard disk will of course degrade the RAID level. Please continue to edit the storage pool and use the new disk to repair it.
As for the temperature problem you are encountering now, we will continue to keep an eye on it.
You can collect a system report at TOS-Technical Support-Issue Report, and then send it to us for analysis through the network disk link.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Brutaldeath
Posts: 27
Joined: 17 Oct 2022, 19:50
France

Re: RAID is degraded

Post by Brutaldeath »

TMzethar wrote: 20 Jun 2023, 18:42 In the process of replacing the hard disk, the operation of pulling out the hard disk will of course degrade the RAID level. Please continue to edit the storage pool and use the new disk to repair it.
Only the 1st one is an "old" disc (approximately 5 years) but I dont have any error if I put it in dock and make read/write test and smart test with my computer (USB dock with the 1st disc on Win 10). I don't have any errors / problems.

I have try with 2 other disc (new) and I have exctly the same probleme. Still 12 or 24 hours, RAID is degraded and I dont see the temperature in the HHD1
I have try to put the 2nd disc on another bay of the NAS and I don't have errors

For the moment, i have succesfully restore the TRAID and I dont have degraded RAID and I see temperature of the disc. The last repair TRAID have finished this morning 3:15 AM
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Gremlin
Gold Member
Posts: 1627
Joined: 02 Dec 2022, 22:31
Great Britain

Re: RAID is degraded

Post by Gremlin »

{L_BUTTON_AT}Brutaldeath

That's good to hear. Did you do anything differently this time?
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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Brutaldeath
Posts: 27
Joined: 17 Oct 2022, 19:50
France

Re: RAID is degraded

Post by Brutaldeath »

No, but NAS turn on since 12hours, i'm waiting 2 or 3 day for sure that not restart...
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thatsnotmynaim
Posts: 1
Joined: 01 Apr 2023, 00:32

Re: RAID is degraded

Post by thatsnotmynaim »

I've just had something similar, degraded TRAID, disk #5 not showing temperature and on rebooting system disk #5 had gone.
Removed disk #5 from NAS, placed in HDD caddy on Windows PC, Hard Disk Sentinel tools showed the disk was 100% fine, so wiped the drive and reinserted it into the NAS. Did a rebuild failed drive and system and TRAID have worryingly instantly fixed itself, almost zero time to rebuild, even though drive had been completly wiped using CLEAN in DISKPART. I now do not trust my system and I also want to replace another disk #6 with a bigger drive but am scared to do this incase the TRAID is not fine despite it saying it is..
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