File manager task bar corruption.

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Tricky
Posts: 225
Joined: 07 Feb 2020, 02:12
Great Britain

File manager task bar corruption.

Post by Tricky »

Mentioned this a while ago, and it obviously something to do with browser or settings, I had it on three different laptops running different browsers, and recently bought a new laptop and after setting it up the problem disappeared but for the life of me I cannot remember what had caused it (if I ever figured it out) so maybe some of you wizards here can cast some light on what is causing it.

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TMzethar
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Re: File manager task bar corruption.

Post by TMzethar »

We are in the process of identifying the conditions that led to this situation.
What feature or app were you primarily using when the problem occurred?
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Tricky
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Great Britain

Re: File manager task bar corruption.

Post by Tricky »

No it completely browser or PC setting related as when it disappeared for the only time I was using a new laptop, tried all the usual clearing cache, history, turning off antivirus etc but nothing made a difference.
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TMnight
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Re: File manager task bar corruption.

Post by TMnight »

Maybe it's a browser compatibility issue
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Tricky
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Re: File manager task bar corruption.

Post by Tricky »

Same on most browsers, and my desktop PC does not have this problem using the same browser, but so far I can't find what is different.
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TMroy
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Re: File manager task bar corruption.

Post by TMroy »

Have you set a specific display resolution for your screen?
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Tricky
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Great Britain

Re: File manager task bar corruption.

Post by Tricky »

No it seems to be the same on three different laptops with different display resolutions, may try others just to check.
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Tricky
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Re: File manager task bar corruption.

Post by Tricky »

No changing resolution make no difference.
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TMroy
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Re: File manager task bar corruption.

Post by TMroy »

Tricky wrote: 29 May 2023, 23:12 No changing resolution make no difference.
The cause of the issue has been located. There is a bit of a display issue due to some browsers missing cookies required by the TOS web pages. We will fix this in the next update.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Tricky
Posts: 225
Joined: 07 Feb 2020, 02:12
Great Britain

Re: File manager task bar corruption.

Post by Tricky »

Excellent, thanks! :D Been trying all kinds of things since I got a new laptop and found the phenomena had gone but came back after a week, and my desktop doesn't suffer from it, which is very strange.
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