HyperCache RAID error

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dhfh522
Posts: 16
Joined: 23 Mar 2023, 22:53
United States of America

HyperCache RAID error

Post by dhfh522 »

Hello,
The status of my Hyper-Cache shows a RAID error, but the device seems to be clean. How do I resolve this?

mdadm -D /dev/md1
/dev/md1:
Version : 1.2
Creation Time : Sun Mar 19 04:22:26 2023
Raid Level : raid1
Array Size : 1000072192 (953.74 GiB 1024.07 GB)
Used Dev Size : 1000072192 (953.74 GiB 1024.07 GB)
Raid Devices : 1
Total Devices : 1
Persistence : Superblock is persistent

Intent Bitmap : Internal

Update Time : Sun Apr 23 07:45:52 2023
State : clean
Active Devices : 1
Working Devices : 1
Failed Devices : 0
Spare Devices : 0

Name : gfnas2:UTOSFC-X86-S64 (local to host gfnas2)
UUID : c78e0239:253f2dd7:c9d87c4a:35ef965b
Events : 8

Number Major Minor RaidDevice State
0 259 1 0 active sync /dev/sdza1
Setup:
TOS 6.0.650
T9-423(16GB)
1 x Intel 1Tb 670P Hyper-Cache
9 x 3TB HGST Ultrastar 7K4000
8 - members in TRaid array, 1 - Hot Spare
1 Storage pool with 2 Volumes
Backup
D5-300C
4x14TB ST14000NM0018 in TRaid array
1 Storage pool with 1 volume
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: HyperCache RAID error

Post by TMtina »

Hello, it is recommended that you pull out the sdza disk and format it, then restart the machine, and then insert the sdza disk into the machine to recreate Hyper Cache.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
dhfh522
Posts: 16
Joined: 23 Mar 2023, 22:53
United States of America

Re: HyperCache RAID error

Post by dhfh522 »

There's no way to reformat it in the NAS?
Setup:
TOS 6.0.650
T9-423(16GB)
1 x Intel 1Tb 670P Hyper-Cache
9 x 3TB HGST Ultrastar 7K4000
8 - members in TRaid array, 1 - Hot Spare
1 Storage pool with 2 Volumes
Backup
D5-300C
4x14TB ST14000NM0018 in TRaid array
1 Storage pool with 1 volume
User avatar
TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: HyperCache RAID error

Post by TMtina »

Yes, we cannot reformat it in the NAS, it needs to be formatted on another device.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
dhfh522
Posts: 16
Joined: 23 Mar 2023, 22:53
United States of America

Re: HyperCache RAID error

Post by dhfh522 »

Following your instructions allowed me to to create a new SSD Cache (Cache 2), but I can't get rid of the original instance (with the RAID error)
Setup:
TOS 6.0.650
T9-423(16GB)
1 x Intel 1Tb 670P Hyper-Cache
9 x 3TB HGST Ultrastar 7K4000
8 - members in TRaid array, 1 - Hot Spare
1 Storage pool with 2 Volumes
Backup
D5-300C
4x14TB ST14000NM0018 in TRaid array
1 Storage pool with 1 volume
User avatar
TMzethar
TM Support
Posts: 2826
Joined: 27 Oct 2020, 16:43

Re: HyperCache RAID error

Post by TMzethar »

If this situation occurs again next time, please take a screenshot of it and immediately collect a log report on TOS>Technical Support, and then send it to our technical support email for analysis
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mflow
Posts: 4
Joined: 12 May 2023, 09:30

Re: HyperCache RAID error

Post by mflow »

dhfh522 wrote: 27 Apr 2023, 04:02 Following your instructions allowed me to to create a new SSD Cache (Cache 2), but I can't get rid of the original instance (with the RAID error)
got the exact same issues, tried to delete the Hypercache and remount it to another mode (from read only to balanced).

after one restart, the nas volume is inaccessible

the second restart allows me to access the nas volume, but remounting the hypercache gives me raid error

the third restart fixes all the problem, now it's working as usual
User avatar
tab3rware
Posts: 16
Joined: 30 Jul 2023, 04:42
Spain

Re: HyperCache RAID error

Post by tab3rware »

mflow wrote: 17 May 2023, 23:42
dhfh522 wrote: 27 Apr 2023, 04:02 Following your instructions allowed me to to create a new SSD Cache (Cache 2), but I can't get rid of the original instance (with the RAID error)
got the exact same issues, tried to delete the Hypercache and remount it to another mode (from read only to balanced).

after one restart, the nas volume is inaccessible

the second restart allows me to access the nas volume, but remounting the hypercache gives me raid error

the third restart fixes all the problem, now it's working as usual
My case:

- Nas F2-223, 2 HDD, 1 M2.NVME. RAID 0, and M2 as hypercache
- Reinstall TOS
- I did an disk upgrade and changed from RAID 0 to RAID 1, after sync, i added M2 as cache. I found a ERROR RAID error.
- Restart
- Everythings works ok...

I hope it could help someone...
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