WebDav Not Working (2) - Support Email Address

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AdrianK
Posts: 7
Joined: 09 Apr 2023, 20:15

WebDav Not Working (2) - Support Email Address

Post by AdrianK »

WebDav appears not to work on an F2-210 running TOS 4.2.41-. I have attempted to troubleshoot the issue by using the 'Tech Support' > Report Issues' UI. Emails attaching the generated report to the published support email address - 'support@terra-master.com' - get returned as undeliverable (with no reason given, just 'multiple delivery attempts failed' and 'this is a permanent error' messages). What is the correct address to get direct support, please?
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: WebDav Not Working (2) - Support Email Address

Post by TMzethar »

{L_BUTTON_AT}AdrianK
I suggest you try other emails, and if possible make the file into a shareable link instead of sending the whole file.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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