F2-423 Login not accepted and IP address blocked!

Language, region, time zone, power, navigation, notification and more.
Locked
User avatar
sparky695
Posts: 1
Joined: 27 Mar 2023, 06:51

F2-423 Login not accepted and IP address blocked!

Post by sparky695 »

Hi,

Ive just got (had for 5 days) a new NAS (F2-423) with x2 4GB Toshiba NAS N300 drives. Im running it over a LAN and using MAC OS 12.

Everything installed correctly and the NAS was running fine.

All of a sudden, when I used the browser to access the NAS, my password was not accepted and I received a message saying the IP address had been blocked :(

I tried using the TNAS PC and it found the NAS but at login, it told me my user name and password were incorrect.

I reset my password, but still I am unable to log into my NAS.

Weirdly though, I can still access the files using SMB on my Mac.

Any advice how to fix this issue :)
User avatar
TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: F2-423 Login not accepted and IP address blocked!

Post by TMroy »

When you try too many incorrect usernames or passwords, you will be blocked from the login TOS web page. You need to change a new PC or new IP to login your TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked

Return to “System Configuration”