Log into my TNAS and it takes me to an initialization screen

[jason_t]

I have had my TNAS F4-210 for well over a year, and now when I log into it, it takes me to an initialization screen. Why?

I filled out the info to initialize and it says it will erase everything on the hard drives!!!

The whole point of having a 4 drive RAID is for redundancy and now I'm being told it needs to reset and lose everything? WTF?

[jason_t]

For some additional context ... I recently ran an update a TOS system update in the TOS Control Panel. After it rebooted, when I tried to login, the screen looked like gibberish.

I only updated TOS because I had tried to update an APP, and the update failed. When the App update failed, there was no log file, and the app itself was removed, but I was unable to re-install the App. So I thought I would check for System Updates.

So .. after all that, I let the unit sit for awhile. When I restated it, I am redirected to the Wizard screen where it tells me the following ...

"Warning
This operation will delete data on the hard drives! Are you sure you want to continue?"

[jason_t]

Figured it out myself thanks to another users post in this forum.

Getting really tired of this amateur software system. Fortunately I'll never buy another one of these again.

[TMroy]

Your file system could be corrupted because of some reasons. To know more...

[tbut]

Can you tell me the fix for this. I had a power cut and I'm now unable to log in and get sent to the setup wizard.

[mcheaiteli]

I have the F5-422 I was transferring data and a power cut happened.
When I tried to turn on everything again TerraMaster acts as if its the first time im using it and is asking to format everything for my pool to exist.

How can I get my JBOD set back?

[mcheaiteli]

{L_BUTTON_AT}jason_t

Regarding the solution you found to remount the RAID you had,
would you share your solution?
I was transfering data and got a powercut when I turned it back on the JBOD I had was unmounted and im trying to recover it.
Thank you in advance.

[TMzethar]

{L_BUTTON_AT}mcheaiteli

Need to know what is wrong to judge the problem,
Please generate and download the log report in TOS > Technical Support > Problem Report, and then send it to suport team mail box as a network disk sharing link for analysis.

[mcheaiteli]

I do not have access to the TOS,
I only have access to the TNAS PC app,
When I try to access the server it takes me to a page that wants me to re-initialise my pool I got to the page of "Warning" Find photos attached. (thats where I stopped in fear of getting data formated)

I am trying to get to the JBOD pool that I had already created and used in the past.

Also when I use the Terminal and use some of the codes I found in previous posts this is what I get:


Last login: Tue Jul 11 11:39:52 on ttys000
mcheaiteli@192 ~ % Last login: Mon Sep 13 09:55:15 on console
adminTWMtekiiMac:~ admintwm$ ssh -p 9222 admin@10.18.15.123
The authenticity of host '[10.18.15.123]:9222 ([10.18.15.123]:9222)' can't be established.
RSA key fingerprint is d4:29:f3:57:ef89:2a:fa:21:62:87:86:9e:0d:ae.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added '[10.18.15.123]:9222' (RSA) to the list of known hosts.
admin@10.18.15.123's password:
Welcome to TNAS
-bash: ulimit: open files: cannot modify limit: Operation not permitted
admin@TNAS-????:~$ cd /
admin@TNAS-????:/$ sudo -i
Password:
Welcome to TNAS
root@TNAS-????:~#
mcheaiteli console Tue Jul 11 11:08 still logged in
mcheaiteli console Mon Jul 10 11:27 - 20:25 (08:58)
mcheaiteli console Sun Jul 9 18:31 - 23:18 (04:47)
mcheaiteli console Fri Jul 7 15:25 - 15:50 (00:25)
mcheaiteli console Thu Jul 6 22:14 - 14:42 (16:27)
mcheaiteli console Thu Jul 6 13:15 - 16:54 (03:38)
mcheaiteli console Wed Jul 5 19:25 - 19:37 (00:11)
mcheaiteli console Wed Jul 5 14:30 - 18:05 (03:34)
mcheaiteli console Sun Jul 2 11:40 - 11:46 (00:06)
mcheaiteli console Sun Jul 2 10:39 - 11:05 (00:26)
mcheaiteli console Sat Jul 1 21:37 - 01:19 (03:41)
mcheaiteli console Fri Jun 30 19:13 - 19:28 (00:15)
mcheaiteli console Fri Jun 30 10:42 - 11:40 (00:58)
mcheaiteli console Fri Jun 30 09:07 - 09:28 (00:21)
mcheaiteli console Thu Jun 29 10:21 - 18:34 (08:13)
mcheaiteli console Tue Jun 27 15:20 - 15:39 (00:18)
mcheaiteli console Tue Jun 27 08:38 - 15:19 (06:41)
mcheaiteli console Mon Jun 26 20:01 - 21:30 (01:29)
mcheaiteli console Mon Jun 26 15:30 - 17:20 (01:50)
root console Mon Jun 26 15:25 - shutdown (00:02)
mcheaiteli console Sun Jun 25 10:06 - 15:25 (1+05:19)
mcheaiteli console Sat Jun 17 13:15 - 14:00 (00:44)
mcheaiteli console Fri Jun 16 12:46 - 13:07 (00:21)
mcheaiteli console Thu Jun 15 17:23 - 00:46 (07:22)
mcheaiteli console Thu Jun 15 14:38 - 17:23 (02:44)
mcheaiteli console Thu Jun 15 14:27 - 14:35 (00:07)
mcheaiteli console Thu Jun 15 12:11 - 14:27 (02:15)
mcheaiteli console Wed Jun 14 10:12 - 12:53 (02:40)
mcheaiteli console Wed Jun 14 08:52 - 10:11 (01:19)
mcheaiteli console Wed Jun 14 08:02 - 08:51 (00:48)
mcheaiteli console Tue Jun 13 17:55 - 17:58 (00:03)
mcheaiteli console Tue Jun 13 15:43 - 17:53 (02:10)
mcheaiteli console Tue Jun 13 10:41 - 12:27 (01:45)
mcheaiteli console Mon Jun 12 23:37 - 00:36 (00:59)
mcheaiteli console Mon Jun 12 10:33 - 15:17 (04:44)
mcheaiteli console Fri Jun 9 19:06 - 19:31 (00:25)
mcheaiteli console Fri Jun 9 17:36 - 18:21 (00:45)
mcheaiteli console Fri Jun 9 09:07 - 10:51 (01:44)
mcheaiteli console Thu Jun 8 10:47 - 20:42 (09:55)
mcheaiteli console Wed Jun 7 14:45 - 18:32 (03:46)
mcheaiteli console Tue Jun 6 18:05 - 20:12 (02:07)
mcheaiteli console Tue Jun 6 14:57 - 18:05 (03:07)
mcheaiteli console Mon Jun 5 19:00 - 19:01 (00:00)
mcheaiteli console Mon Jun 5 14:32 - 19:00 (04:27)
mcheaiteli console Mon Jun 5 13:38 - 14:19 (00:41)
mcheaiteli console Mon Jun 5 12:01 - 13:37 (01:36)
mcheaiteli console Sat Jun 3 09:58 - 10:15 (00:16)
mcheaiteli console Fri Jun 2 15:30 - 15:36 (00:05)
mcheaiteli console Fri Jun 2 13:57 - 15:22 (01:25)
root console Fri Jun 2 13:52 - shutdown (00:02)
mcheaiteli console Fri Jun 2 09:56 - 13:52 (03:56)
mcheaiteli console Fri Jun 2 09:48 - 09:55 (00:07)
mcheaiteli console Fri Jun 2 09:37 - 09:47 (00:10)
mcheaiteli console Thu Jun 1 23:16 - 09:36 (10:19)
mcheaiteli console Thu Jun 1 23:06 - 23:16 (00:09)
mcheaiteli console Thu Jun 1 17:28 - 23:04 (05:35)
mcheaiteli console Thu Jun 1 17:02 - 17:28 (00:25)
mcheaiteli console Thu Jun 1 15:15 - 17:02 (01:46)
mcheaiteli console Fri May 19 21:43 - 23:17 (01:33)
mcheaiteli console Fri May 19 15:41 - 21:43 (06:01)
mcheaiteli console Fri May 19 13:41 - 15:40 (01:59)
mcheaiteli console Fri May 19 13:00 - 13:41 (00:40)
mcheaiteli console Thu May 18 21:17 - 22:59 (01:41)
mcheaiteli console Wed May 17 23:14 - 10:55 (11:40)
mcheaiteli console Wed May 17 19:24 - 23:13 (03:48)
mcheaiteli console Wed May 17 13:48 - 19:24 (05:35)
mcheaiteli console Tue May 9 08:30 - 08:32 (00:02)
mcheaiteli console Mon May 8 23:44 - 23:45 (00:00)
mcheaiteli console Mon May 8 19:24 - 23:43 (04:19)
mcheaiteli console Mon May 8 16:21 - 16:44 (00:23)
mcheaiteli console Thu Apr 20 19:01 - 06:56 (11:55)
mcheaiteli console Thu Apr 20 13:18 - 14:20 (01:02)
mcheaiteli console Thu Apr 20 07:22 - 07:26 (00:03)
root console Thu Apr 20 07:12 - shutdown (00:02)
mcheaiteli console Wed Apr 19 21:08 - 07:12 (10:04)
mcheaiteli console Tue Apr 18 09:28 - 09:48 (00:20)
mcheaiteli console Mon Apr 17 11:39 - 12:43 (01:04)
mcheaiteli console Mon Apr 17 10:07 - 10:41 (00:33)
mcheaiteli console Sun Apr 16 19:04 - 00:19 (05:15)
mcheaiteli console Fri Apr 14 13:44 - 16:43 (02:58)
mcheaiteli console Thu Apr 13 11:29 - 10:06 (22:37)
mcheaiteli console Wed Apr 12 14:50 - 22:53 (08:03)
mcheaiteli console Tue Apr 11 19:53 - 00:07 (04:14)
mcheaiteli console Tue Apr 11 13:20 - 13:25 (00:04)
mcheaiteli console Thu Mar 23 12:54 - 23:44 (10:49)
mcheaiteli console Fri Mar 10 08:09 - 08:22 (00:12)
mcheaiteli console Tue Mar 7 16:35 - 20:38 (04:02)
root console Tue Mar 7 16:30 - shutdown (00:02)
mcheaiteli console Tue Mar 7 14:54 - 16:30 (01:36)
mcheaiteli console Mon Mar 6 16:04 - 18:39 (02:34)
mcheaiteli console Fri Mar 3 10:54 - 10:59 (00:05)
mcheaiteli console Sun Feb 26 05:19 - 09:57 (5+04:38)
mcheaiteli console Fri Feb 24 20:10 - 05:17 (1+09:07)
mcheaiteli console Fri Feb 24 12:17 - 16:25 (04:08)
mcheaiteli console Thu Feb 23 09:58 - 21:45 (11:46)
mcheaiteli console Wed Feb 22 15:06 - 22:11 (07:04)
mcheaiteli console Tue Feb 21 10:01 - 10:08 (00:07)
mcheaiteli console Tue Feb 21 08:21 - 09:14 (00:53)
mcheaiteli console Mon Feb 20 07:47 - 21:15 (13:27)
mcheaiteli console Fri Feb 17 05:42 - 23:50 (2+18:07)
mcheaiteli console Tue Feb 14 19:47 - 22:01 (1+02:14)
mcheaiteli console Mon Feb 13 19:06 - 19:29 (00:22)
mcheaiteli console Mon Feb 13 14:55 - 14:58 (00:03)
mcheaiteli console Mon Feb 13 13:28 - 13:37 (00:09)
mcheaiteli console Sun Feb 12 22:24 - 22:38 (00:14)
mcheaiteli console Sun Feb 12 10:04 - 22:23 (12:19)
mcheaiteli console Sat Feb 11 20:29 - 23:40 (03:10)
mcheaiteli console Fri Feb 10 21:46 - 23:42 (01:56)
mcheaiteli console Thu Feb 9 20:38 - 22:35 (01:57)
mcheaiteli console Wed Feb 8 21:23 - 21:32 (00:09)
mcheaiteli console Tue Feb 7 21:19 - 22:43 (01:24)
mcheaiteli console Mon Feb 6 19:47 - 23:17 (03:29)
mcheaiteli console Fri Feb 3 17:25 - 17:35 (00:09)
mcheaiteli console Thu Feb 2 09:43 - 17:24 (1+07:40)
mcheaiteli console Thu Jan 26 18:48 - 21:31 (02:42)
mcheaiteli console Fri Jan 20 21:58 - 22:06 (00:08)
mcheaiteli console Sun Jan 8 22:04 - 00:46 (02:41)
mcheaiteli console Sun Dec 25 21:08 - 21:48 (00:40)
mcheaiteli console Mon Dec 12 20:57 - 21:20 (00:22)
mcheaiteli console Mon Dec 12 10:58 - 11:26 (00:28)
mcheaiteli console Sat Dec 10 21:01 - 22:30 (01:28)
mcheaiteli console Sat Dec 10 12:37 - 12:51 (00:14)
mcheaiteli console Thu Dec 8 15:56 - 10:52 (1+18:56)
mcheaiteli console Thu Dec 8 09:50 - 10:06 (00:16)
mcheaiteli console Wed Dec 7 23:41 - 01:07 (01:25)
mcheaiteli console Wed Dec 7 14:49 - 18:46 (03:57)
mcheaiteli console Mon Dec 5 09:20 - 00:25 (1+15:05)
mcheaiteli console Sun Dec 4 20:34 - 23:17 (02:43)
mcheaiteli console Sat Dec 3 19:03 - 22:51 (03:48)
mcheaiteli console Thu Dec 1 15:10 - 17:07 (01:56)

wtmp begins Thu Dec 1 15:20
zsh: command not found: adminTWMtekiiMac:~
zsh: no matches found: cant be established.\nRSA key fingerprint is d4:29:f3:57:ef89:2a:fa:21:62:87:86:9e:0d:ae.\nAre you sure you want to continue connecting (yes/no)? yes\nWarning: Permanently added [10.18.15.123]:9222 (RSA) to the list of known hosts.\nadmin@10.18.15.123s
zsh: command not found: Welcome
zsh: command not found: -bash:
zsh: no matches found: admin@TNAS-????:~$
mcheaiteli@192 ~ %

[TMzethar]

{L_BUTTON_AT}mcheaiteli

No definite conclusion can be drawn from the current information.
Please contact customer service in the bottom right corner of Official website or support team mailbox to schedule a time for engineers to remotely troubleshoot issues for you.