F2-210 Beeps Then Shuts Off Randomly

Initialization of newly purchased TNAS or re-installation of your TNAS
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gacolitti
Posts: 3
Joined: 28 Aug 2022, 04:48

F2-210 Beeps Then Shuts Off Randomly

Post by gacolitti »

My TNAS beeps and then turns off. I have no idea why. If I'm fast enough, I can login to the TNAS on my computer and see that the device says it is "operating normally".
TMLyy

Re: F2-210 Beeps Then Shuts Off Randomly

Post by TMLyy »

{L_BUTTON_AT}gacolitti

You mean the device shuts down for no reason? , and then can you log in to the TOS system? If this is the case, take out the hard disk, turn on the empty machine, and see if it will automatically shut down. Maybe you can describe the problem a little more clearly.
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
China

Re: F2-210 Beeps Then Shuts Off Randomly

Post by TMroy »

The power button may be defective, when did you buy your device?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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gacolitti
Posts: 3
Joined: 28 Aug 2022, 04:48

Re: F2-210 Beeps Then Shuts Off Randomly

Post by gacolitti »

I bought it in April 2020 I believe.

It seems to have the same behavior even with the hard drives removed. It stays on for a few minutes, then beeps and shuts off. Sometimes it comes back on by itself. I have trouble accessing/logging into the machine even when the lights are on.
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TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: F2-210 Beeps Then Shuts Off Randomly

Post by TMroy »

{L_BUTTON_AT}gacolitti

Please contact our service team for warranty service. It is a hardware failure.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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