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F5-221 GUI icon Update&Recovery disappear
Posted: 10 Apr 2022, 06:07
by dusank
Hi all,
I can't see GUI option Update& recovery under General settings.
Model F5-221
TOS version: 4.2.09
If I use Search option this appear : "An error occurred in the application. Please uninstall it and install it again!"
I download System report if need
Would you be able to help me anybody?
Thank you.
Re: F5-221 GUI icon Update&Recovery disappear
Posted: 10 Apr 2022, 15:08
by TMzethar
Hi, can you provide a specific screenshot?
Re: F5-221 GUI icon Update&Recovery disappear
Posted: 10 Apr 2022, 22:18
by dusank
Hi,
Yes, please see the screenshots attached (missing Update&Recovery and also the error when I try search in settings for Update&Recovery )
I can't attached the system report, unfortunately.
Would you help me, how to upgrade the system to higher version?
Thanks
Regards
Dusan
Re: F5-221 GUI icon Update&Recovery disappear
Posted: 11 Apr 2022, 19:54
by TMzethar
Hi, you can try refreshing the browser cache or restart TNAS to see if the problem still exists?
And please go to "Technical Support - Issues Report" to generate a log and send it to our support mail.
Re: F5-221 GUI icon Update&Recovery disappear
Posted: 11 Apr 2022, 21:54
by dusank
Hi
I clean the cache of browsers few times.
I uses Chrome/Firefox/Opera web browsers with last updates.
Also, I reboot TNAS with GUI browser soft reboot a few times.
Nothing help.
I 'll generate the system report log and send to suppor(at)terra-master.com
It's strange, because was there last week.
Only one action I did, I upgraded EMBY server.
Also I try to uninstall EMBY server, reboot TNAS, but no success.
Kind regards
Dusan