Nas Crash, boots up with wizzard

Initialization of newly purchased TNAS or re-installation of your TNAS
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Nas Crash, boots up with wizzard

Post by Hobba »

hey guys, just coppied all my data across to my nas, i reset the nas when i got home from work because it was beeping, and now it boots up with a wizzard to setup new volumes, how do i resolve this without losing all my data?

Thanks, Hobba
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TMSupport
TM Support
Posts: 2308
Joined: 13 Dec 2019, 15:15

Re: Nas Crash, boots up with wizzard

Post by TMSupport »

Hi!
There may be an error in the system partition. If you need help, you can email our technical team to have a remote session.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

this thread basically outlines my symptoms, going to try fix it by initializing a new drive, and loading in the old raid, i just hope that the data hasnt been damaged proceeding through the wizard until the volume creation section.

viewtopic.php?f=21&t=2599
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

to top it off, i think the wizard produced the same results this guy was describing.

viewtopic.php?f=21&t=2154

is there a way to recover my data from within my tnas?
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

i figured i would be able to insert the 3 drives into my nas after booting it off a 4th, now i just inserted the 3, i was hoping to have the raid array appear or atleast somehow recover it from within the nas...
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TMroy
TM Support
Posts: 3098
Joined: 10 Mar 2020, 14:04
China

Re: Nas Crash, boots up with wizzard

Post by TMroy »

Beeping is kind of warning, it means your RAID is downgraded or your drive file system is crashed!
Normally this happens when drives are failing in your RAID or an unexpected power failure.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

no unexpected power failure and the drives were only formatted days ago

i managed to get the drives to pickup lastnight and it looked promising, but they now show in the system as empty after another failure
IMG_20211116_054002.jpg
IMG_20211116_052929.jpg
IMG_20211116_052905.jpg
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

Seems like the filesystem is damaged, the raid5 array picks up fine in the nas and in this free software
raid5.JPG
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Hobba
Posts: 30
Joined: 04 Nov 2021, 13:45

Re: Nas Crash, boots up with wizzard

Post by Hobba »

using a free data recovery tool, it seems that one of the hdd's is corrupt, so not looking like its the fault of the nas, but do you guys recommend a paid data recovery app thats compatible with your btrfs file system? i don't want to pay $250 for something that's not going to work with your file system.
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