D5-300 Mac Os Not showing all drives

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ArrowAhead
Posts: 1
Joined: 15 Sep 2021, 05:25

D5-300 Mac Os Not showing all drives

Post by ArrowAhead » 15 Sep 2021, 05:32

I just bought a D5-300 with the intentions of running 2 drives as raid and three other drives as individuals. So far this is not working as advertised... I have to pull out the raid drives in order for the other three bays to show up on my mac. Is anyone else having this problem?

I wanted to be able to drag data from the individual drives when completed with work and store on raid. As of now it looks like this is not possible...

Dissapointed

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TMSupport
Customer Service
Posts: 1452
Joined: 13 Dec 2019, 15:15

Re: D5-300 Mac Os Not showing all drives

Post by TMSupport » 15 Sep 2021, 09:55

HI! When your DAS is equipped with five hard drives, do the hard drive lights all turn green? You can try to change the position of the card slot where the raid mode is located and the card slot where the single mode is located to see what the phenomenon is?
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TMroy
Customer Service
Posts: 1312
Joined: 10 Mar 2020, 14:04

Re: D5-300 Mac Os Not showing all drives

Post by TMroy » 15 Sep 2021, 23:18

it is not very clear from your description.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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