TNAS account fail to log in by entering the password on the web page?
Posted: 30 Aug 2021, 17:58
Troubleshooting
Entering the password in the web login page cannot log in, and there is no password error prompt, and can't jump to TOS interface.
Cause:
1. Redis service failure
2. The btrfs file system is abnormal
Solution:
1. How to log in to the SSH terminal?
2. Switch to the root directory of the system.
Input:
Switch to root user.
3. Restart the redis service.
Input: Refresh the TOS page, and log in again.
If the above method does not work, please continue with the following steps:
4. Check the system log.
Input:
If you find a clear red font logo, or a message with the words "Btrfs error", as shown in the figure:
5. This indicates that the file system is abnormal and the file system needs to be unmounted.
Please input separately:
6. Check the btrfs file system.
Input:
7. If the check takes a long time or an obvious error message appears, please wait patiently.
After the check is completed, please restore the file system.
Input:
8.As shown in the figure above, "10 9 8 7 6 5 4 3 2 1" appears, which means that the probability of file system recovery is very high.
Just wait for the end of the recovery process and input:
-- Mount the file system to the /mnt/md0 and /home directories
9. Refresh the TOS login page and log in again.
Entering the password in the web login page cannot log in, and there is no password error prompt, and can't jump to TOS interface.
Cause:
1. Redis service failure
2. The btrfs file system is abnormal
Solution:
1. How to log in to the SSH terminal?
2. Switch to the root directory of the system.
Input:
Code: Select all
cd /
Code: Select all
sudo -i
Input:
Code: Select all
/etc/init.d/redis restart
If the above method does not work, please continue with the following steps:
4. Check the system log.
Input:
Code: Select all
dmesg
Please input separately:
Code: Select all
umount /mnt/md0
umount /home
Input:
Code: Select all
btrfs check /dev/mapper/vg0-lv0
7. If the check takes a long time or an obvious error message appears, please wait patiently.
After the check is completed, please restore the file system.
Input:
Code: Select all
btrfs check --repair /dev/mapper/vg0-lv0
Just wait for the end of the recovery process and input:
Code: Select all
/etc/tos/script/mntdata
9. Refresh the TOS login page and log in again.