Notice of new forum maintenance rules

Official announcements and forum rules.
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Posts: 11
Joined: 03 Dec 2019, 10:11

Notice of new forum maintenance rules

Post by Admin » 19 Feb 2021, 18:38

Last edited: May 20th, 2021

The TerraMaster Forum is one of the important ways for TerraMaster users to get help and support. It has been almost one year since the TerraMaster forum was launched, and the content of the forum is increasing rapidly. Recently, we have received complaints about the confusing content in the forum, not clear and orderly enough, so that accurate and useful information cannot be quickly found, which has caused some trouble to users.

In order to make the TerraMaster forum more tidy and orderly, and to provide users and visitors with more effective information and value,
before you decide to publish a new topic:
1. Visit the corresponding section or search to find out whether there is already content that is the same as the topic you plan to post;
2. Make sure your topic and content comply with the rules of this forum;
3. To get help quickly, make sure you have provided enough information about your issues;
4. Make sure your topic or thread is posted in the correct forum section; If it is posted in a wrong section, it will be removed and you need to create a new one in the right forum section.

The following topics will be deleted one week after the case is closed:
1. Repeated topics and contents;
2. The topic or content which does not match the actual situation;
3. There are already solutions to the issues raised in the topic;

The following topics will be deleted immediately:
1. Topic or contents that violate the rules of this forum;
2. Advertising;
3. Lack of specific issue description, just a topic expressing negative emotions;

The above rules will take effect immediately from the release. Thanks for your support!
Forum Administrator

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Posts: 93
Joined: 30 Oct 2020, 15:50

Re: Notice of new forum maintenance rules

Post by yerc1 » 20 May 2021, 07:22

TerraMaster staff should also follow the rules.

When someone asks something in a wrong thread, TM support should:
1. not try to resolve the question in that wrong thread,
2. instead, direct the user to go to the correct thread or ask them to create a new one if none exists.

I have seen this a few times but the latest example is viewtopic.php?f=28&p=10476#p10476

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Customer Service
Posts: 1380
Joined: 10 Mar 2020, 14:04

Re: Notice of new forum maintenance rules

Post by TMroy » 20 May 2021, 11:04

Thank you!
Actually we move such posts to the correct thread from time to time manually, but this is not the solution, it costs us a lot of works. so the user who violate our rule will be banned from any new post.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at) (for technical support only)
Service team: service(at) (for purchasing, return, replacement, RMA service)

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