F4-210 Initialization problem

[neomikenet]

Hi there,

I've first correctly initialized my new F4-210 with 2 brand new WD Red 8To 5400rpm in RAID1 (the two drives have been bought separetly to avoid getting 2 from the same batch).
Then, I've connected a USB hard drive directly to the NAS and start copying files to the NAS directly via the TOS.
The transfer was a bit long, so I browsed the app directory and started the installation of the plex server. The installation started and I've continued to browse the apps.
Suddenly, the webpage refreshed itself and showed me the initialization page again ! Impossible to go further that point because it's not possible to select the timezone (no values in the list).
The copying process is finished but the drives are still active and thus it's not possible to switch off the NAS.
As I can still access the NAS via the network drive and in order to stop the drive's work, I've deleted all files from the NAS. But the drives remain active and still not possible to reboot the device !

What should I do ? Is there a kind of console mode the get access to the system and restart it properly ?

For the moment, no datas are lost because i'm just starting the copy of my datas but I don't feel really confident if the control and/or the configuration of the system can be lost so easily.
Thanks for any help.

[TMS]

Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.

[neomikenet]

Thanks, I just sent an email now to support team.

[neomikenet]

What worries me is that the disks are remaining active since 2hours while (apparently) there's no more data on it !
And I don't want to brutally unplug electricity while they are turning...

[TMS]

Can't shut down the TNAS even after long pressing the power button for 3-10s?

[neomikenet]

No, it has no effect !
Just tried to connect via SSH and I got this message after login :
"/bin/bash: Cannot allocate memory
Connection to 192.168.12.108 closed."

Should I unplug it from electricity ? But I don't want to kill 2 brand new hard drives !

[neomikenet]

I tried something but it seems it was not a good idea : I've unplugged the network cable and put it back but it seems the NAS cannot reconnect to the network now (back lights staying dark now...)
To me, the system is completely stucked ! And the hardrives are keeping running for nothing.

[TMS]

Hi,
1. There may be a possibility of damage to the hard disk, only to restart TNAS after power off.
2. Please disable the DOS protection of TOS system after restarting.

[neomikenet]

Sorry it's not completely clear : should I power off manually the NAS ?
What is the DOS protection ?

[TMS]

1. You can only manually turn off the power of the TNAS, but it may damage your hard drive
2. After unplugging the power , please restart the TNAS, log in to TOS, and in the control panel 》Hardware & Security, you can disable DOS
protection.
3.If a similar situation occurs in the future, please contact us.