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Received F2-422 with 10GB port covered
Posted: 15 Jan 2021, 00:40
by hazza26
Advertised as 10GB, received with 10GB port covered and "1000Mbps LAN" written on the side of the box.
How could this be?
Re: Received F2-422 with 10GB port covered
Posted: 15 Jan 2021, 09:33
by RyanYang
Hello,
The product consists of three network ports: two 1000Mbps and one 10GbE.
Re: Received F2-422 with 10GB port covered
Posted: 16 Jan 2021, 00:11
by TMroy
Thank you for your report. The description on the label need to be renewed in near future.
Re: Received F2-422 with 10GB port covered
Posted: 19 Jan 2021, 00:18
by hazza26
OK, but the covered 10Gb port indicated to me that it was not usable. Do I need to remove the metal covering it?
Re: Received F2-422 with 10GB port covered
Posted: 19 Jan 2021, 00:33
by hazza26
Photo..
Re: Received F2-422 with 10GB port covered
Posted: 19 Jan 2021, 00:42
by TMroy
would you please also show the lable on bottom of your device? and your order bill too please, I want to make sure the model was not mixed with another one. thank you
Re: Received F2-422 with 10GB port covered
Posted: 20 Jan 2021, 04:11
by hazza26
Sure, here you go..
Re: Received F2-422 with 10GB port covered
Posted: 20 Jan 2021, 15:15
by TMroy
There is something went wrong in production, the 10Gb port cover was not removed. We are sorry for that! You can write an email to our support team and ask for a replacement or you can remove the cover by yourself. If you choose to remove the cover by yourself we will provide a free SAMSUNG 32GB USB drive as compensation.
Re: Received F2-422 with 10GB port covered
Posted: 20 Jan 2021, 17:25
by hazza26
OK great, if the socket is underneath I will remove the cover myself and take you up on your kind offer. Thanks
Re: Received F2-422 with 10GB port covered
Posted: 20 Jan 2021, 18:48
by TMroy
Thank you. As soon as you are successfull in removing the cover, please write an email to our support team and attach this post, they will prepare you the free gift. Thank you!