I own a Terramaster D4-300 with 4 5GB drives. I used the Terramaster Raid Manager software to configure the D4-300 as a RAID 5. I believe one of the disks is bad (solid amber light.) Right now I still have access to all of my files on the D4-300. Two questions.
I moved the D4-300 to a new computer. The new computer doe not have the Terramaster Raid Manger software installed on it and I cannot find a link to download it. How do I get it to install on the new computer?
Is there a procedure that will allow me to swap out the bad drive with out wiping out the data? I can't find one in the manuals.
Terramaster D4-300 Questions
Re: Terramaster D4-300 Questions
Please install on a new computer Terramaster Raid Manager software，
RAID configuration software for Windows OS:
https://download2.terra-master.com/Terr ... or_Win.zip
RAID configuration software for Mac computer:
https://download2.terra-master.com/Terr ... or_Win.zip
Please prepare a new hard disk to repair RAID
If you change the RAID type, the data will be deleted。
RAID configuration software for Windows OS:
https://download2.terra-master.com/Terr ... or_Win.zip
RAID configuration software for Mac computer:
https://download2.terra-master.com/Terr ... or_Win.zip
Please prepare a new hard disk to repair RAID
If you change the RAID type, the data will be deleted。
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Terramaster D4-300 Questions
Things have gotten worse while I was waiting for your reply. The D4-300 is no longer mounting. It is not visible in the Raid Manager or visible in Windows Disk Management or in diskpart (list disk). Right now DIsk 1 LED has been flashing amber for 18 hours and the other three disk LEDs are solid green.
The only thing I did was I powered everything down and pulled out the bad disk to see what type of disk it is to order a replacement. When I booted back up the D4-300 mounted correctly but after about 5 minutes it disappeared and has been undetectable ever since.
When the new disk arrives, what steps do I need to take to repair the array? Do I just hot swap the bad disk with the new one or are there other steps in the process?
The only thing I did was I powered everything down and pulled out the bad disk to see what type of disk it is to order a replacement. When I booted back up the D4-300 mounted correctly but after about 5 minutes it disappeared and has been undetectable ever since.
When the new disk arrives, what steps do I need to take to repair the array? Do I just hot swap the bad disk with the new one or are there other steps in the process?
Re: Terramaster D4-300 Questions
Further Update. I was able to get the D4-300 to mount again.