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[Help] update from TOS - to TOS 7 failed and come back to TOS 6

Posted: 22 Aug 2026, 00:25
by ind57
Hello,
I want to update my NAS from TOS 6 to TOS 7.
I followed the thread viewtopic.php?t=10183 :
I have F8 SSD plus.
the current version is TOS 6.0.0794.
I checked the post viewtopic.php?p=49723#p49723 ==> my firmwares are up to date: "MADN0301.V07" and "24082140-0000"
(all actions performed in incognito mode in web browser)
I reinstalled manually TOS 6.0.0794 as asked in the ticket viewtopic.php?t=10183
I then installed manually the package TOS 7
==> I stay in version TOS 6.0.0794 (! ?) and all my users are erased and I have to create a new super admin. My data in Volume2 are not corrupted (I don't have Volume1).

Can anyone help me please?
Thanks in advance for your help,
ind57

Re: [Help] update from TOS - to TOS 7 failed and come back to TOS 6

Posted: 22 Aug 2026, 10:47
by EriChan
ind57 wrote: 22 Aug 2026, 00:25
To precisely pinpoint the issue, please contact the online support team through the following link for troubleshooting:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

Re: [Help] update from TOS - to TOS 7 failed and come back to TOS 6  [SOLVED]

Posted: 23 Aug 2026, 23:47
by ind57
hello all
solved with the support team:
need to remove manually the usk key initboot to install and follow this ticket:
viewtopic.php?t=6433