[Help] UPS Issues Remain  [SOLVED]

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tw33k
Posts: 11
Joined: 29 Nov 2025, 02:10
Australia

[Help] UPS Issues Remain

Post by tw33k »

I still haven't been able to get my F4-424 Max connected to the UPS. I'm now on TOS 7.0.0804.
I've having no luck using NUT but I was told that in TOS v7, I could open Control Panel/Hardware & Power/UPS and it would work using TNAS UPS Server but it fails to connect. The credentials in /etc/nut/upsd.users are correct.
Any ideas how I can get this working?
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Gremlin
Gold Member
Posts: 1719
Joined: 02 Dec 2022, 22:31
Great Britain

Re: [Help] UPS Issues Remain

Post by Gremlin »

Are you saying that the nas does not recognise the usb connection to the UPS? DO you have a second nas that won't connect to the first set as server?
{You say "issue remains" - perhaps a link to any earlier relevant posts would help.}
F5-221 TOS7.0.1130 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.1130 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.1130 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.1130 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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tw33k
Posts: 11
Joined: 29 Nov 2025, 02:10
Australia

Re: [Help] UPS Issues Remain  [SOLVED]

Post by tw33k »

OMG! I just got it to work and it was so simple. On the UPS server, I changed the name from [myups] to [ups]. Then when I went back into Control Panel and tried to connect, it did!
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TMroy
TM Support
Posts: 3106
Joined: 10 Mar 2020, 14:04
China

Re: [Help] UPS Issues Remain

Post by TMroy »

tw33k wrote: 31 Jul 2026, 05:36
Thank you for your feedback, we will look into the case.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMzethar
TM Support
Posts: 3021
Joined: 27 Oct 2020, 16:43

Re: [Help] UPS Issues Remain

Post by TMzethar »

Hi.
Regarding the issue you mentioned, we have decided to optimize or even redesign the UPS module in future versions. Please look forward to future TOS updates.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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