[Help] Terrasync doesn't sync since the last update

TerraSync is a cloud drive service application that helps users build their own private cloud drive services with their TNAS devices.
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Emmanuel
Posts: 1
Joined: 04 May 2026, 21:05
France

[Help] Terrasync doesn't sync since the last update

Post by Emmanuel »

Hi,

I have an issue with Terrasync since I have updated TNAS PC for Windows to the latest version 5.2.540 : Terrasync doesn't sync anymore.
Error message says : the version of Terrasync is not compatible with the 5.2.540.

I've tried to download it but the link doesn't work :

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<RequestId>69F89B731F85633230CBB447</RequestId>
<HostId>tos-downloads.oss-cn-hongkong.aliyuncs.com</HostId>
<Key>Apps/TOS apps/6.0/x.64/TerraSync_TOS_APP_2.0.005_x86_64.tpk</Key>
<EC>0026-00000001</EC>
<RecommendDoc>https://api.aliyun.com/troubleshoot?q=0 ... commendDoc>
</Error>

Any suggestion ?
User avatar
MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] Terrasync doesn't sync since the last update

Post by MikeZhang »

Emmanuel wrote: 04 May 2026, 21:14
We have sent you softwares via email, please check it
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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