TerraMaster Forum

billyBob wrote: ↑06 Nov 2026, 19:40

We understand your concerns. However, please note that we cannot remotely access or operate your NAS without your authorization and an established remote connection. We did not perform any operations to delete your data.

To help us investigate what happened, could you please describe the steps you took during the TOS 6 to TOS 7 upgrade, the permission issue you encountered, and the exact steps you followed when reinstalling TOS 6? We will review the details and do our best to identify the possible cause of the data loss.

Thank you for your cooperation.

Silko wrote: ↑Yesterday, 02:09

Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

CursaYang wrote: ↑Yesterday, 14:28

Silko wrote: ↑Yesterday, 02:09

Can you log in to the NAS via SSH and run the following commands to check the status of the services related to the web page:

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systemctl status TOSDaemon.service

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systemctl status nginx.service

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systemctl status [email protected]

Tried it all, none of it was giving any result but errors. Ended up cold resetting as even normal reset didn't work. Now finally running 7.0.1422.