TerraMaster Forum

While installing the new software on F2-221, I noticed that the NAS was completely overloaded and unresponsive after restarting. Only after logging out and back in did the load return to normal and the NAS become responsive again. After that, the NAS functioned normally, except for the hard drive sleep mode. But I understand that this issue is supposed to be fixed in the next version. No issues on F4-425.

Lex wrote: ↑06 Feb 2026, 16:18 in "shared folder" TOS add many folders. Can i delete folders from shared? If i delete folder from "shared folder", it delete folder on disc.

When you download and install the application, a shared folder with the same name will be generated. If you delete the folder from the shared folder, it will be synchronized and deleted from the disk.

CursaYang wrote: ↑06 Feb 2026, 18:54

Lex wrote: ↑06 Feb 2026, 16:18 in "shared folder" TOS add many folders. Can i delete folders from shared? If i delete folder from "shared folder", it delete folder on disc.

When you download and install the application, a shared folder with the same name will be generated. If you delete the folder from the shared folder, it will be synchronized and deleted from the disk.

Yes. But I want keep my folder on disk, delete from "shared folder"

Attempt to look into logs for container by container menu makes docker manager window freeze and disables docker manager.
Fix it please!

Lex wrote: ↑06 Feb 2026, 21:34

CursaYang wrote: ↑06 Feb 2026, 18:54

Lex wrote: ↑06 Feb 2026, 16:18 in "shared folder" TOS add many folders. Can i delete folders from shared? If i delete folder from "shared folder", it delete folder on disc.

When you download and install the application, a shared folder with the same name will be generated. If you delete the folder from the shared folder, it will be synchronized and deleted from the disk.

Yes. But I want keep my folder on disk, delete from "shared folder"

Not supported for now, but we will consider your suggestion and discuss it.

EgorA wrote: ↑06 Feb 2026, 22:47 Attempt to look into logs for container by container menu makes docker manager window freeze and disables docker manager.
Fix it please!

This situation cannot be simply reproduced. It is recommended that you go to the official website homepage Live Chat window to schedule an engineer for remote troubleshooting and problem localization.

I keep having issues where, for no obvious reason, my F2-221 load spikes to the point where it's unresponsive and I need to hard-reset.

What can I do, logging-wise, for example, to hopefully find out why this happens? It's somewhat frustrating because it seems to happen totally randomly.

SunDogBC wrote: ↑07 Feb 2026, 07:52

Hello, please navigate to the TOS desktop > top taskbar > Technical Support > Issue Feedback > Generate System Report. In Debug mode, collect the logs and send them to our email: support（at）terra-master.com for analysis.

OrionXie wrote: ↑07 Feb 2026, 09:14

SunDogBC wrote: ↑07 Feb 2026, 07:52

Hello, please navigate to the TOS desktop > top taskbar > Technical Support > Issue Feedback > Generate System Report. In Debug mode, collect the logs and send them to our email: [email protected] for analysis.

Reports and logs sent. (It only lasted about 20 minutes so the logs didn't have a chance to get very big.)

SunDogBC wrote: ↑07 Feb 2026, 10:14

Thank you for your efforts. Our email engineers will coordinate with you via email to address your concerns.