TOS 7.0.0403 Beta (X86) is Released for Update
Re: TOS 7.0.0403 Beta (X86) is Released for Update
While installing the new software on F2-221, I noticed that the NAS was completely overloaded and unresponsive after restarting. Only after logging out and back in did the load return to normal and the NAS become responsive again. After that, the NAS functioned normally, except for the hard drive sleep mode. But I understand that this issue is supposed to be fixed in the next version. No issues on F4-425.
F2-221 6 Gb RAM - 2x8TB
F4-425 16 Gb RAM - 4x4TB
F4-425 16 Gb RAM - 4x4TB
Re: TOS 7.0.0403 Beta (X86) is Released for Update
When you download and install the application, a shared folder with the same name will be generated. If you delete the folder from the shared folder, it will be synchronized and deleted from the disk.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Yes. But I want keep my folder on disk, delete from "shared folder"
F4-423
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Attempt to look into logs for container by container menu makes docker manager window freeze and disables docker manager.
Fix it please!


Fix it please!
F4-423
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Not supported for now, but we will consider your suggestion and discuss it.Lex wrote: ↑06 Feb 2026, 21:34Yes. But I want keep my folder on disk, delete from "shared folder"
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS 7.0.0403 Beta (X86) is Released for Update
This situation cannot be simply reproduced. It is recommended that you go to the official website homepage Live Chat window to schedule an engineer for remote troubleshooting and problem localization.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS 7.0.0403 Beta (X86) is Released for Update
I keep having issues where, for no obvious reason, my F2-221 load spikes to the point where it's unresponsive and I need to hard-reset.
What can I do, logging-wise, for example, to hopefully find out why this happens? It's somewhat frustrating because it seems to happen totally randomly.
What can I do, logging-wise, for example, to hopefully find out why this happens? It's somewhat frustrating because it seems to happen totally randomly.
F2-221 - TOS7.0.0403
BIOS/InitBoot version- MAPL0304V17
TNAS mobile (Android) - V3.5.044
BIOS/InitBoot version- MAPL0304V17
TNAS mobile (Android) - V3.5.044
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Hello, please navigate to the TOS desktop > top taskbar > Technical Support > Issue Feedback > Generate System Report. In Debug mode, collect the logs and send them to our email: support(at)terra-master.com for analysis.
To contact our team, please send email to following addresses. "(at)" = "@"
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Reports and logs sent. (It only lasted about 20 minutes so the logs didn't have a chance to get very big.)OrionXie wrote: ↑07 Feb 2026, 09:14Hello, please navigate to the TOS desktop > top taskbar > Technical Support > Issue Feedback > Generate System Report. In Debug mode, collect the logs and send them to our email: [email protected] for analysis.
F2-221 - TOS7.0.0403
BIOS/InitBoot version- MAPL0304V17
TNAS mobile (Android) - V3.5.044
BIOS/InitBoot version- MAPL0304V17
TNAS mobile (Android) - V3.5.044
Re: TOS 7.0.0403 Beta (X86) is Released for Update
Thank you for your efforts. Our email engineers will coordinate with you via email to address your concerns.
To contact our team, please send email to following addresses. "(at)" = "@"
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com




