TerraMaster Forum

TMbuddy wrote: ↑25 Oct 2025, 22:50

Ziptr wrote: ↑24 Oct 2025, 18:58

TMzethar wrote: ↑24 Oct 2025, 18:18 Please attempt to disable the VPN connection that is automatically enabled on your phone when logging into TNAS mobile via TNAS.online, and then try downloading the file again.

Hello zethar,

I just checked and with the VPN disconnected if I can download files from outside the local network!! but not within the NAS network. With the VPN active I can not download in any way. I do not know if with this data we can limit where the problem may come from.

Thank you again.
A greeting.

Hello, this issue is caused by the recent expiration of the certificate configured for the TOS system. We are currently addressing it. In the meantime, please use your own remote access methods (such as TNAS Online or DDNS) to download the files.

Hello buddy,

But I have had the misfortune that it has coincided with the installation of the. 783 version of TOS?? because up to that point I had not had any problems with the version. 750 which I had.

When will it be solved? because it is quite annoying to have to go disconnecting the VPN every time I go to download some file and if I am at home the Wifi connection too.

Thank you again.
A greeting.

Ziptr wrote: ↑26 Oct 2025, 00:07

We fully appreciate the inconvenience of having to manually disconnect your VPN or Wi-Fi each time you download a file, and our team is actively working to resolve this issue.

As a temporary workaround, you may try reinstalling the TNAS mobile application. Upon re-login, the system will again request VPN connection permissions. At that point, you may select ‘Do not show again’ to prevent this pop-up from reappearing.

Thank you once more for your patience and understanding. We will continue to provide updates on the progress of this fix.

TMbuddy wrote: ↑25 Oct 2025, 22:50

Ziptr wrote: ↑24 Oct 2025, 18:58

TMzethar wrote: ↑24 Oct 2025, 18:18 Please attempt to disable the VPN connection that is automatically enabled on your phone when logging into TNAS mobile via TNAS.online, and then try downloading the file again.

Hello zethar,

I just checked and with the VPN disconnected if I can download files from outside the local network!! but not within the NAS network. With the VPN active I can not download in any way. I do not know if with this data we can limit where the problem may come from.

Thank you again.
A greeting.

Hello, this issue is caused by the recent expiration of the certificate configured for the TOS system. We are currently addressing it. In the meantime, please use your own remote access methods (such as TNAS Online or DDNS) to download the files.

I have absolutely the same problem and it still hasn't been resolved. Are there any plans or timelines for fixing it?

ganezzi wrote: ↑08 Nov 2025, 18:31

You can try using the TOS 6.0.783 (X86) Patch Update from the link below:
viewtopic.php?t=9240

Download issues require updating the certificates on your system.

EthanLiu wrote: ↑08 Nov 2025, 19:17

ganezzi wrote: ↑08 Nov 2025, 18:31

You can try using the TOS 6.0.783 (X86) Patch Update from the link below:
viewtopic.php?t=9240

Download issues require updating the certificates on your system.

Thank you! after this update everything work well.

EthanLiu wrote: ↑08 Nov 2025, 19:17

ganezzi wrote: ↑08 Nov 2025, 18:31

You can try using the TOS 6.0.783 (X86) Patch Update from the link below:
viewtopic.php?t=9240

Download issues require updating the certificates on your system.

Exactly, problem solved with the update. Thanks very much!